TM InTouch 5000 Internet Call Waiting with VoiceAnnounce® Caller ID Users Guide 1
Table of Contents If you have questions about the operation and use of your InTouch 5000, be sure to check out the troubleshooting tips and FAQs beginning on page 18. More information can also be found on-line at www.classco.com Introduction ................................................................................... 4 Features ....................................................................................... 5 Important Safety Instructions ......................................................
InTouchTM 5000 Internet Call Waiting with VoiceAnnounce® Caller ID Introduction InTouch™ 5000 with VoiceAnnounce® caller ID works with call waiting, caller ID, and other services from your local telephone company to help you identify and manage inbound telephone calls, even while you’re already on the phone or surfing the Internet. The unit announces the caller’s identity and displays information about the call on the LCD display screen.
Features The InTouch 5000 has advanced Caller ID features that give you more control over your incoming calls: • Identifies calls even when you’re surfing the Internet • Internet Call Waiting options to answer the call, send the caller a message that you are on the Internet, or ignore the call (sends the caller to voicemail if you subscribe to network voicemail service.) • Identify the caller without interrupting what you’re doing.
Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. 2. 3. 4. 5. 6. 7. 8. 6 Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners; use a damp cloth for cleaning.
9. 10. 11. 12. 13. 14. Do not overload wall outlets and extension cords, as this can result in the risk of fire or electric shock. Never push objects of any kind into this product through cabinet slots, as they may touch dangerous voltage points or short out parts, resulting in the risk of fire or electric shock. Never spill liquid of any kind on the product.
Check the Package Contents Check the package contents to make sure you have the following items: • InTouch 5000 Internet Call Waiting device • Telephone line cord • AC power adapter Installation Follow these easy steps to install your InTouch 5000. Please be sure to connect the unit exactly as described, otherwise the unit may not operate properly and could interfere with access to the internet. 1. 2. 3. 4.
Getting Started Review this checklist to make sure everything is OK. 1. Make sure you have the proper services from your local telephone company: • Caller ID (or Caller ID with Name) • Call Waiting • Caller ID on Call Waiting (usually provided automatically for customers with caller ID and call waiting services, but sometimes you have to ask for it.
Modem Settings Your InTouch 5000 will identify incoming “call waiting” calls even when you’re online. Make sure your modem is connected to the jack on the back of your unit marked MODEM. And be sure your telephone is plugged into the jack on the back of the unit marked PHONE. (Do not plug your telephone into the phone jack on your modem. Doing so could cause the unit to operate improperly.) You will also need to verify two settings on your computer. 1. Make sure Call Waiting is not disabled.
2. If your computer modem is very sensitive to loss of carrier, you may need to modify the computer modem’s setup regis ter. From the Windows desktop, go to ‘My Computer’ and select the ‘Control Panel.’ Next select ‘Modems.’ From there, select ‘Properties’ followed by ‘Connection’ and ‘Advanced’. Then insert the following line into the field marked ‘Extra set tings.’ ATS10=255 (If you already have something in the dialog box, then add S10=255 to the end of it.
Announcing Incoming Calls Between the first and second ring, the caller’s telephone number will be announced over the unit’s speaker, beginning with the area code. The telephone number, name listing (for caller ID deluxe customers) and date and time of the call will also be displayed. Sometimes the unit will display and announce NUMBER UNKNOWN or NUMBER BLOCKED. Number unknown means that the tele phone company sends no information about the calling party.
egory, just as done for any other call-waiting caller. At this point, you have these options: 1. To connect to the call-waiting caller, answer the telephone plugged into the unit. The unit will isolate the modem from the line and automatically connect the caller. When you hang-up, the connection between the modem and the line is restored. However if your conversation is much longer than ten sec onds, the data connection may have been terminated.
Operating Modes The InTouch 5000 has five operating modes. Normally, the unit is in standby mode, waiting for a call. You can go to other modes by pressing the MODE key.
will scroll beginning with the oldest call in the log to the last one. If you hold down either review key for more than 2-seconds, the unit will announce the number of new calls in the call log followed by the date, time, and phone number of each call. You can clear a call by pressing the CLEAR key while the call is displayed on the screen. Holding down the CLEAR key for 2 seconds clears all the calls from the call log.
3. 4. 5. complete number for which you want to select a category appears on the display screen of the unit, go to the next step With the desired number on the display screen of the unit, press the MODE key until SELECT CATEGORY appears on the display screen. Press either the forward or reverse REVIEW keys until the category you want for the caller is announced. Press the PROGRAM key to assign the category to the caller.
Message Waiting Notification Your InTouch 5000 will alert you if you have voice mail messages. This requires a special service from your local telephone com pany. The unit will detect both FSK and stuttered dialtone (SDT) message notification signals. When message waiting is detected, the unit displays a message waiting icon on the LCD, and will flash its LED fast. You can choose to have an audible notification (beep every minute) by selecting the MSG WAIT BEEP option in the cus tom setup options.
Troubleshooting and FAQs Have questions? Before contacting ClassCo or your dealer, check the following list of suggestions. You might be able to solve the problem yourself. Q: The unit Is Not Responding Properly to Commands. Unplug the AC adapter for ten seconds then restore power. Make sure the keys are clean and operate freely. Q: It’s not announcing calls Make sure the volume is set correctly (see ADJUST VOLUME mode.
has been activated and is working with your line properly. Make sure you’re talking on the phone plugged into the back of the unit Make sure the phone line coming from the wall is going to the LINE jack on the unit and the phone cord coming from your phone is going to the PHONE jack on the unit. If you have another call waiting ID device, try unplugging it. Q: It’s not identifying call-waiting calls when I’m online Check your connections.
wall is plugged into the jack marked LINE. Make sure your telephone is plugged into the jack marked PHONE on the back of the IT5000. Do not connect your telephone to the jack marked PHONE on your computer modem. The call can only be answered on the telephone plugged into the jacked marked PHONE on the back of the InTouch unit. If you share the line with a Fax machine, make sure the tones you hear are not from the sender’s fax transmission.
FCC Part 68 and ACTA Information Your caller ID unit has been registered with the Federal Communications Commission (FCC), and it complies with the standards set forth in part 68 of the FCC rules. The FCC requires that we provide the following information. Connection And Use: The FCC requires you to use a modular telephone jack. This equipment may not be used with party line service or coin-operated telephone lines.
FCC Part 15 Radio Interference Statement This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate harmful radio frequency, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Manufacturers 1-Year Limited Warranty Who Is Covered? You must have proof of purchase to exchange the product. A sales receipt or other document showing the date that you pur chased the product is considered proof of purchase. What Is Covered? Coverage begins the day you buy your product. For one year thereafter, a defective or inoperative product will be replaced with a new, renewed or comparable product at no charge to you. A replacement product is covered only for the original warranty period.
FOR CUSTOMER SERVICE CALL CLASSCO TOLL FREE: (888) 252-7726 or visit product support on-line at www.classco.com Copyright © 2005 ClassCo Inc. All Rights Reserved ClassCo® and VoiceAnnounce® are trademarks of ClassCo Inc. This product is protected under the following US Patents: 5526406, 6038443 Printed in China Rev.
