Installation Manual

Tactile Sound Transducers
19
www.clarksynthesis.com www.clarksynthesis.com
Tactile Sound Transducers
18
United States Warranty and Return Policy
TST429, TST329, TST239, AW339 Transducer WARRANTY
Clark Synthesis, Inc. warranties the TST239, TST329, TST429, and AW339 Transducers to be free from defects
and workmanship under normal use for a period of two (2) years from date of original purchase. For industrial
or commercial use, the warranty period is six (6) months.
is warranty is valid for the original purchaser and is not extended to subsequent owners. Any applicable
implied warranties are limited in duration to a period of the express warranty as provided herein beginning
with the date of the original purchase at retail, and no warranties, whether expressed or implied, shall apply to
thisproductthereaer.Somestatesdonotallowlimitationsonimpliedwarranties;thereforetheseexclusions
maynotapplytoyou.iswarrantygivesyouspeciclegalrights;however,youmayhaveotherrightsthatvary
from state to state.
WHAT IS NOT COVERED
is warranty is valid only if the product is used for the purpose for which it was designed. It does not cover
the following:
• Damage caused by excessive heat
• Damage through negligence, misuse, accident, or abuse
• Damage caused by incorrectly mounting the Transducer
• Damage due to not using an appropriate amplier
• Freight damage
• Items repaired by an unauthorized repair facility
• Items damaged due to amplier clipping and/or distortion
• Items purchased from unauthorized individuals or dealers
• Cost of shipping product to Clark Synthesis, Inc.
• Return shipping on non-defective items
RETURN POLICY
New, unused transducers may be returned within 7 days of the purchase date or the date of receipt. Returns
must be in their original packaging, undamaged, and in resellable (new) condition. All hardware and manuals
must be included. If the returned transducer does not meet these conditions, you will be charged a 15%
restocking fee or have the transducer returned to you at your expense. Shipping charges are not refundable.
WHAT TO DO IF YOU NEED WARRANTY OR SERVICE
Contact Clark Synthesis at 303-797-7500, or email us at [e-mail]. You will be given a
Return Authorization (RA) number and return instructions.
International Warranty and Return Policy
Contact your international Clark Synthesis dealer or distributor for your country’s warranty policies.
Warranty & Returns
Troubleshooting
Symptom Troubleshooting Question Remedy
No Tactile Sound Is the Transducer connected? Connect the Transducer properly.
Is the input source connected to the amplier
input?
Connect the input source.
Is the source outputting a signal? Connect the source to another amplier to
verify the source is working.
Is the Gain (Volume) Control turned up? Slowly turn up the Gain (Volume) Control.
Is the amplier properly matched to the
Transducer?
Make sure the amplier is powerful enough
and stable with a 4 ohm load.
Did the Transducer stop working? Turn the Gain Control down, wait a few
minutes, then try again.
Not Enough Tactile Sound Is the Gain (Volume) Control adjusted
properly?
Turn up the source volume and the amplier’s
gain (volume) control.
Is the amplier properly matched to the
Transducer?
Make sure the amplier is powerful enough
and stable with a 4 ohm load.
Is the Transducer not powerful enough for
your application?
Add another Transducer. Use a more powerful
Transducer.
Sound Comes and Goes Did the Transducer output suddenly decrease
or did the Transducer stop working?
Turn the Gain Control down, wait a few
minutes, then try again.
Is the amplier properly matched to the
Transducer?
Make sure the amplier is powerful enough
and stable with a 4 ohm load.
I Hear a Rattling or Buzzing
Noise
Are all hardware components tightened
down?
Tighten all screws and jam nuts.
Is the Transducer touching anything? Make sure the Transducer body is not
touching any surfaces.
Is the signal to the Transducer clipping? Make sure that the signal to the Transducer
is not clipped. Try turning down the original
signal.
I Hear Noises from my
Recliner
Is the recliner “loose”? Check to make sure that all recliner hardware
is tightened. Try wrapping waxed dental oss
in the footrest scissor hinges to dampen the
vibrations.
Is the Transducer connected to the surround
receiver’s center channel?
Connect the Transducer’s receiver to either
the LFE/Subwoofer signal, or to the LF/RF
signals. (Note: Some DVDs contain voices in
the LF/RF signals)