Administrator’s Guide

Appendix D
About the TechInfo database
The TechInfo database is a great resource for technical information
about FileMaker, Inc. products. This FileMaker Pro database serves
as a front-line resource for the company’s support technicians as they
field customer inquiries. It collects Q&As, tips, FAQs, bug reports,
update notes, press releases, templates, and other material valuable
for support professionals. You can access the TechInfo database in
the support area of the official FileMaker, Inc. web site
(www.filemaker.com).
Searching the TechInfo database
To locate all information about FileMaker Server in the TechInfo
database, specify FileMaker Server as the product name and start
your search. You can look for more specific articles by adding
additional keywords before searching. For example, including the
word
network as a keyword before you search displays a list of all
TechInfo articles that contain the words “FileMaker Server” and
“network.”
Keep the following search tips in mind:
1 Use the singular form, for example, printer instead of
printers.
1 Try roots of words. For example, summar instead of summaries
or summary.
1 Use generic terms. For example, color postscript instead of
QMS.
Sample TechInfo article
The following TechInfo article gives you an idea of the kind of
information you will find in the TechInfo database.
Information on the web
You can also find more information, tips, and database ideas by
visiting FileMaker, Inc. on the web:
Windows: Choose the Start button > Programs > FileMaker Server 5 >
FileMaker on the Web or point your browser to www.filemaker.com.
Mac OS: Choose Help menu > FileMaker on the Web or point your
browser to www.filemaker.com.