Administrator’s Guide

C-4 FileMaker Server Administrator’s Guide
Troubleshooting
The following table lists some problems you may encounter when
using FileMaker Server.
Tip When FileMaker Server behaves unexpectedly, check the log
file to diagnose the problem. See “Using reported events to track
activities” on page 5-14 and “FileMaker Server Event Log
messages” on page C-1 for more information.
IPX/SPX network initialization failed; not enough memory Windows: There is insufficient memory to use IPX/SPX. See “What you need” on page 2-1 for RAM
requirements.
IPX/SPX network initialization failed; protocol is not installed
( error number )
Windows: FileMaker Server can’t initialize IPX/SPX, because the IPX/SPX protocol is not installed or not
configured correctly in the Networks control panel. Check the network installation and setup procedures in the
Windows documentation and reinstall, if necessary.
User username no longer responding, connection closed A connected guest’s computer has stopped communicating with FileMaker Server due to a network disruption
or a software error.
Using a database cache size of x K Written at FileMaker Server startup to show how much of the application’s memory is usable for the database
cache (x is replaced by a number). You can adjust application memory by changing the Reserve n MB of RAM
for database cache in the Files tab of the Properties (Windows) or Preferences (Mac OS) dialog box. The new
cache size takes effect the next time you start FileMaker Server.
Mac OS: You might have to adjust the application memory size for FileMaker Server using the Get Info dialog
box in the Finder. For more information, see “Adjusting memory (Mac OS)” on page 3-2.
Message Explanation
Problems installing or starting FileMaker Server
Symptom Suggested solution or explanation
You’re unable to install FileMaker Server. Check the hardware and software requirements listed in “What you need” on page 2-1 (Windows) or page 3-1
(Mac OS) to ensure your equipment and software are compatible.
Windows: Be sure to log in with administrative privileges when checking for compatibility.
You’re unable to start FileMaker Server. Check the hardware and software requirements listed in “What you need” on page 2-1 (Windows) or page 3-1
(Mac OS) to ensure your equipment and software are compatible. Also check the Windows Event Viewer or
the Server Event Log (Mac OS) for a description of why FileMaker Server couldn’t start. For more information
about the Event Viewer, see “Using reported events to track activities” on page 5-14.