Guide to Updating Plug-ins

Table Of Contents
C-6 FileMaker Server Administrator’s Guide
Problems on guest computers
A FileMaker Pro guest using TCP/IP can’t find
FileMaker Server databases on the network.
Verify that TCP/IP networking software is properly installed on the host and guest computers. In the Hosts
dialog box, click the Specify Hosts button and enter the host IP address.
Windows and Red Hat Linux: Use the Ping command to contact the host address and verify the network is
working properly. Verify that the 250 simultaneous guest limit has not been reached.
Windows: Verify that the TCP/IP network protocol (or both TCP/IP and IPX/SPX) is selected in the
Networking tab of the Properties dialog box.
Mac OS: Verify that the TCP/IP network protocol (or both TCP/IP and AppleTalk [Mac OS 8.6 to 9.1]) is
selected in the Networking tab of the Preferences dialog box.
A FileMaker Pro guest using AppleTalk can’t find
FileMaker Server databases on the network.
Verify that the 124 simultaneous guest limit has not been reached. Also remember that AppleTalk is not
supported by FileMaker Server running in Windows or Mac OS X.
Symptom Suggested solution or explanation
Symptom Suggested solution or explanation
The FileMaker Server name does not appear in the
FileMaker Pro Hosts dialog box.
Hold down the Ctrl key (Windows) or Option key (Mac OS) as you click Hosts in the Open dialog box.
Sometimes with high network traffic, FileMaker Pro might not find the server on the first attempt. Holding
down the Ctrl or Option key forces FileMaker Pro to check the network for a longer period of time.
Windows: Verify that the FileMaker Server service is started in the Windows Services control panel.
On a TCP/IP network, you may need to specify the host IP address or name. Click Specify Hosts in the
TCP/IP Hosts dialog box, then type in the IP address or the name of the computer running FileMaker Server.
Guests using the IPX/SPX protocol can’t see
FileMaker Server databases.
Windows: This is generally caused by using an incorrect frame type on the server or guest machine. To change
the frame type on Windows, you must change the configuration of the IPX/SPX compatible protocol in the
Network control panel. See your Windows documentation for more details.
Guests receive Communication with the host was
interrupted and could not be re-established message on
guest computer.
The guest has been disconnected from a database by FileMaker Server because the guest didn’t comply with
a request from FileMaker Server to close a database. Another reason communication between the host and
guest may have been disrupted is due to a hardware failure (lost network connection) or a software connection
time-out (no response from guest for a given period of time). The latter could be caused by a screen saver,
debugger, or processor-intensive operation.
Guests receive servername is no longer available or the
host capacity has been exceeded message on guest
computer.
FileMaker Server has shut down or you reached the maximum allowable connections or guests on
FileMaker Server. Verify that FileMaker Server is running or increase the number of guests allowed in the
Guests tab of the Properties dialog box (Windows) or the Preferences dialog box (Mac OS). See “Setting the
number of guests” on page 6-3.