Guide to Updating Plug-ins

Appendix C
Event log messages and troubleshooting
FileMaker Server event log messages
The following is a list of some of the log file messages you might see
and an explanation. Variables, such as the name of the user or file,
are in italics.
Message Explanation
AppleTalk network initialization failed; an unexpected error
occurred (error number)
FileMaker Server couldn’t initialize AppleTalk due to an unexpected operating system error. See your
operating system documentation for an explanation of the specified error. Check the AppleTalk configuration
and reconfigure or reinstall, if needed.
AppleTalk network initialization failed; not enough memory There is insufficient memory to use AppleTalk. See “What you need” on page 3-1 for RAM requirements.
AppleTalk network initialization failed; protocol not installed Check the network installation and setup procedures in the operating system documentation and reinstall the
protocol, if necessary.
Closing file filename due to a serious error (error number) The specified file is being closed by FileMaker Server due to an error condition. The file may need to be
recovered in the FileMaker Pro 5.x application. See “Troubleshooting” in FileMaker Pro 5.5 Help for
information about recovering damaged files.
Could not pause file filename because of an outstanding
database lock from guest guestname
FileMaker Server is trying to get exclusive use of the file to pause it for an operation (for example, a backup
or cache flush), but can’t because a guest is changing the file. You can try the backup later, or close the file to
force the guest(s) to disconnect.
File could not be opened: database may be damaged; try
opening in FileMaker Pro
The file may be damaged and needs to be opened in FileMaker Pro 5.x. Start the FileMaker Pro application,
open the file, and follow any instructions on your screen. (See “Troubleshooting” in FileMaker Pro 5.5 Help
for more information about recovering files.) Then try opening the file with FileMaker Server.
File could not be opened: must be set to Multi-User in
FileMaker Pro
FileMaker Server can’t open files set to single user by default. However, you can select Allow FileMaker Server
to host Single User files
in the Files tab of the Properties dialog box (Windows) or the Preferences dialog box
(Mac OS) or enable the HostSingleUserFiles preference parameter (Red Hat Linux) to open the file without
changing it using FileMaker Pro. Alternatively, you can open the file in the FileMaker Pro 5.x application and
choose File menu > Sharing > Multi-User before opening it with FileMaker Server.
File filename full, compression started When a FileMaker Pro file approaches the 2 GB file size limit or there is no longer enough free space on the
hard disk, FileMaker Server attempts to compress it by reclaiming unused space in the file. This process is
automatic, and this message is written to the log file when the process begins.