Administrator’s Guide (Windows)

A-6 FileMaker Pro Server Administrator’s Guide
Receive “File could not be opened: must be
set to Multi-User in FileMaker Pro”
message when trying to open a file in
FileMaker Pro Server (or in log file).
FileMaker Pro Server can’t open files set to Single-User. Open the file in the
FileMaker Pro application and choose Single-User from the File menu to switch the file
to multiuser status. Note that you must use IPX with FileMaker Pro on the same
computer as FileMaker Pro Server, since the two applications cannot use the same IP
address with the TCP/IP protocol simultaneously.
Receive “<Server Name> is no longer
available or the host capacity has been
exceeded” message on guest computer.
The FileMaker Pro Server service has shut down or you reached the maximum
allowable connections or guests on FileMaker Pro Server. Verify that the service is
running or increase the number of guests allowed in the FileMaker Pro Server control
panel (see “Setting the maximum number of guests” on page 2-2).
Receive “Host capacity exceeded” message
on guest computer.
You reached the maximum allowable connections or guests on FileMaker Pro Server.
Increase the number of guests allowed in the FileMaker Pro Server control panel (see
“Configuring the FileMaker Pro Server control panel” on page 2-1).
Unable to administer FileMaker Pro Server
remotely using FileMaker Pro.
Check that Remote administration is enabled in the FileMaker Pro Server control panel.
See “Specifying a password for remote administration” on page 2-4 for more
information.
Unable to install FileMaker Pro Server. Check hardware and software requirements listed in “What you need” on page 1-4 to
ensure your equipment and software are compatible. Be sure to log in with
administrative privileges.
Unable to start FileMaker Pro Server. Check hardware and software requirements listed in “What you need” on page 1-4 to
ensure your equipment and software are compatible. Also check the FileMaker Pro
Server log file for a description of why FileMaker Pro Server couldn’t start. (See
“Examining the FileMaker Pro Server log file” on page 3-14 and “FileMaker Pro
Server log file” on page A-3 for more information.)
Symptom Suggested solution or explanation