Administrator’s Guide (Windows)

A-4 FileMaker Pro Server Administrator’s Guide
Troubleshooting
If a server you know is available doesn’t appear in the FileMaker Pro
Hosts dialog box, try one of the following techniques:
1 Hold down the Ctrl key (on the Windows computer) or Option key
(on Mac OS-based computers) as you click Hosts in the Open dialog
box. Sometimes with high network traffic, FileMaker Pro might not
see the server on the first attempt. Holding down the Ctrl or Option
key forces FileMaker Pro to check the network for a longer period
of time.
1 Verify that the FileMaker Pro Server service is started in the
Windows Services control panel.
1 On a TCP/IP network, you may need to specify the host IP address or
name. Choose Specify Hosts in the TCP/IP Hosts dialog box, then type
in the IP address or the name of the computer running FileMaker Pro
Server.
1 Review the section “Before starting the FileMaker Pro Server
service” on page 2-6.
TCP/IP network initialization failed; not
enough memory
There is insufficient memory to use TCP/IP. See “What you need” on page 1-4 for
RAM requirements.
TCP/IP network initialization failed;
protocol is not installed (error number)
FileMaker Pro Server can’t initialize TCP/IP, because the TCP/IP protocol is not
installed or not configured correctly in the Networks control panel. Check the network
installation and setup procedures in the Windows NT documentation and reinstall, if
necessary.
IPX/SPX network initialization failed; an
unexpected error occurred (error number)
FileMaker Pro Server can’t initialize IPX/SPX.
IPX/SPX network initialization failed; not
enough memory
There is insufficient memory to use IPX/SPX. See “What you need” on page 1-4 for
RAM requirements.
IPX/SPX network initialization failed;
protocol is not installed (error number)
FileMaker Pro Server can’t initialize IPX/SPX, because the IPX/SPX protocol is not
installed or not configured correctly in the Networks control panel. Check the network
installation and setup procedures in the Windows NT documentation and reinstall, if
necessary.
User username no longer responding,
connection closed
Written when a connected guest’s computer stops communicating with FileMaker Pro
Server due to a network disruption or a software error.
Using a database cache size of xK Written at start-up to show how much of the application’s memory is usable for the
database cache (x is replaced by a number). If the Reserve MB of RAM for database cache
is changed in the FileMaker Pro Server control panel, the cache size should change
when FileMaker Pro Server is next started.
Message Explanation