Administrator’s Guide (Mac OS)

A-8 FileMaker Pro Server Administrator’s Guide
Troubleshooting
The following table lists some problems you may encounter when using
FileMaker Pro Server.
Tip When FileMaker Pro Server behaves unexpectedly, first check the log
file located in the same folder as the application to diagnose the problem. See
“Examining the log file” on page 2-4 and “FileMaker Pro Server log file” on
page A-5 for more information.
Using a database cache size of xK Written at start-up to show how much of the application’s memory is usable for the
database cache (x is replaced by a number). If the maximum number of guests is
decreased in the Preferences dialog box or the application memory size is increased (in
the Get Info dialog box in the Finder), the cache size should increase when
FileMaker Pro Server is next restarted. Increasing the maximum number of guests
decreases the cache size.
Message Explanation
Symptom Suggested solution or explanation
A FileMaker Pro for Windows guest using
IPX/SPX can see open FileMaker Pro
databases on nearby machines, but can’t see
remote databases.
The guest computer isn’t logged onto a Novell NetWare server.
A FileMaker Pro user can’t find
FileMaker Pro Server databases on
the network.
All network protocols might not be loaded. Check the FileMaker Pro Server Log for a
description of why a protocol couldn’t be loaded.
Some IPX guests can see hosts that other
IPX guests can’t see.
Guests running MacIPX instead of AppleTalk may automatically configure the wrong
frame type when restarting. See the symptom “Guests can’t see open FileMaker Pro
Server databases” later in this table.
Dates or calculations involving dates aren’t
updating correctly in database files opened
by FileMaker Pro Server.
If the database file with the incorrect dates uses the Today function to calculate the
dates, you must close and reopen it in the FileMaker Pro Server application each day
to update the dates correctly. See “Using the Today function with FileMaker Pro
Server” on page 2-26 for more information.
Guests can’t see open FileMaker Pro Server
databases, but can see non-server databases
in Hosts dialog box (for AppleTalk).
The AppleTalk zone or LocalTalk/Ethernet may be set incorrectly in the Network
control panel (or AppleTalk control panel, under Open Transport) on either the host or
the guest.