Installation and New Features Guide

6 | Before you begin
Customer Support and Knowledge Base
To access FileMaker Customer Support, choose Help menu > Service
and Support.
To access the FileMaker Knowledge Base, visit http://help.filemaker.com.
Note Information in the FileMaker Knowledge Base and the FileMaker
Forum may not be available in all languages.
FileMaker support representatives can help you with installation, launch,
or reinstallation (not including data recovery) when your hardware
configuration meets the minimum system requirements for the software.
Visit
http://www.filemaker.com/cs.
Product notifications
FileMaker Pro 14 automatically checks for software updates (which
include minor software changes) every seven days, and checks for new
software versions (which include new and changed product features)
every thirty days.
To access and download software updates, you must have an Internet
connection. You can update your software either when you receive the
update notification or by choosing Help menu
> Check for Updates.
To learn more about new software versions, follow the instructions when
you receive a new version notification.
You can turn off notifications when you see the notification dialog box or
at any time in the Preferences dialog box. For more information, see
Help.
About the license key
FileMaker software comes with a unique, 35-digit alphanumeric license
key. Do not lose this license key. We recommend that you keep the license
key in a safe place in case the software ever needs to be reinstalled.
If you are installing the software using an electronic download, you
received an email message with a link to your software download page.
Your license key can be found on that page. If you purchased a DVD, you
can find your license key(s) on the back of the DVD sleeve. You must
enter a valid license key to install the software.