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FileMaker Pro Advanced basics
F
ILEMAKER PRO HELP 566
Choosing to let FileMaker repair customer files
FileMaker, Inc. has established procedures for repairing files. If a customer complies with these
procedures, then FileMaker may supply a repaired file to the customer.
Note FileMaker does not recover account names and passwords.
If you distribute database files with passwords or you have removed full access privileges and do
not want FileMaker to repair a file for a customer who requests this service, you must:
1. Notify your customers in writing and keep a record of such notice that your database
solution contains passwords or data that can only be provided by you.
2. Every file in your runtime database solution must contain an About layout accessible from
any layout in the database.
See Documenting developer solutions (FileMaker Pro Advanced).
3. The layout name must begin with the word “About.”
4. The About layout must contain these items:
• solution name
• your company name and contact information
• your support policy (for example, how and when you are available for technical support)
5. The About layout must contain this exact warning:
“USER WARNING: This database solution contains password(s) that can only be
provided by the Developer identified above.”
6. If full access privileges have been permanently removed from your database solution by
selecting the Remove admin access from files permanently option in the Developer
Utilities, then the About layout must contain this exact warning:
“USER WARNING: This file is not customizable. Contact the above named Developer for
information on customizing this database solution.”
The accounts and privileges protection in a FileMaker file should not be viewed as an absolute
barrier that will prevent a customer from accessing files. FileMaker cannot guarantee that a
customer will not be able to identify or bypass the password through third-party solutions or tools.
Therefore, FileMaker recommends that you take appropriate steps to protect your consulting and
development efforts without relying solely upon the password.
If you have a dispute with your customer, you must resolve this dispute directly with the customer.
FileMaker is unable to, and will not, attempt to resolve such disputes.
Note Creator codes should be registered with Apple Inc. to verify that the creator code you choose
is unique. You may use the .fmpur five-character extension because FileMaker has registered the
fFmp creator code with Apple Inc. Contact Apple Developer Support or visit their website at
http://
developer.apple.com to register any other creator codes.
Related topics
Protecting databases
Naming runtime solutions (FileMaker Pro Advanced)