Help

FileMaker Pro basics
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ILEMAKER PRO HELP 50
• Contact the host of the shared file and have the host open the file and make sure it is being
shared properly. For more information, see
Sharing databases on a network.
• Make sure you are using an account with privileges to see the file on the network.
I forgot my account name or password.
FileMaker Customer Support cannot retrieve lost or forgotten account names and passwords. If the
file is shared, contact the owner of the file, who may be able to provide the information. For more
information, see
Creating and managing accounts.
I want to log in with a different account name or password but I can’t log out.
To switch from one account to another, close the file, then hold down Shift (Windows) or Option
(OS
X) while opening the file.
I’m having problems converting a file to the current FileMaker Pro format.
Try recovering the file first using the version of FileMaker Pro used to save the file. A file that
displays consistency check or auto-repair messages on opening should be recovered before
converting it. If you are converting a copy of a file, make sure that the file is closed before it is
copied. Otherwise, it will not convert correctly. Also try checking the Conversion.log. For more
information about converting files, see
Converting files from FileMaker Pro 11 and earlier.
It took a long time for a file to open.
FileMaker Pro may have detected a consistency problem with the file and performed a consistency
check. This process can cause a file to take longer than usual to open. Once the file opens, try
saving and then reopening it. You can perform a consistency check on a file that you suspect is
damaged, and you can choose which components you want FileMaker
Pro to recover in a damaged
file. For more information about checking file consistency and recovering files, see
About recovering
FileMaker Pro files.
I received a consistency check or auto-repair message when I opened a file.
Common causes of file damage are the file was closed improperly and hard disk failure (in which the
operating system cannot read parts of the file). Try recovering the file.
Using the zoom controls
Use the zoom controls, and , (located at the bottom of the document window) to enlarge or
reduce the image on your screen.
• You can reduce the image by 75%, 50%, and 25%.
• You can enlarge the image by 150%, 200%, 300%, and 400%.
Note In Windows, you can only zoom in to 300% when Enlarge window contents to improve
readability is selected in the General tab of the Preferences dialog box, or if your system is
using a HiDPI display.
• Click the zoom percentage box to quickly return to 100% from a magnified or reduced view.
Tip If you can’t use the zoom controls, it is likely that a script has been performed that locked
the zoom level. To restore the zoom feature, run a script that has the Zoom Level script step with
the Lock option turned off.
Note You can also access the zoom controls by choosing View menu > Zoom In or Zoom Out.