Help

Previewing and printing information
F
ILEMAKER PRO HELP 148
• Turn the printer off, wait 10 seconds, and then turn it on again.
• Try printing to a different printer if one is available.
• Create a new, simple FileMaker Pro file and try to print from the new file. If you can print
from one FileMaker
Pro file but not another, try creating a new layout in the original file, or
experiment with different fonts.
• Cancel any stalled jobs, then try printing again.
• Windows 7: Choose Start menu > Control Panel > Hardware and Sound > Devices
and Printers. Double-click the printer being used to see all print jobs.
• Windows 8: In a File Explorer window, choose Computer from the left panel, then
choose Computer menu
> Open Control Panel > Hardware and Sound > Devices
and Printers. Double-click the printer being used to see all print jobs.
• Try printing from another application, such as WordPad. If you cannot, see the
documentation that came with your computer and printer, or contact Microsoft or the
manufacturer of your printer.
Next, try these solutions
• If you can print from another application, but not from FileMaker Pro, make sure you’re
using the correct printer driver and that it’s properly configured.
• Make sure you have enough hard disk space free. Windows saves temporary print files to
your hard disk when you print. You won’t necessarily get an error message if you don’t have
adequate free hard disk space to cache your temporary files. Delete files to create disk
space, if necessary. (There may be expendable files in your
C:\TEMP directory.) For more
information, see the documentation that came with your operating system.
• Run ScanDisk to check your hard disk. See the documentation that came with your
computer.
• If only a partial image prints, there could be insufficient memory on the printer. Try reducing
the resolution in the printer properties window, increasing the memory allocated to the
printer, or experiment with a less complex print job.
Try these solutions last
• Your printer software could be out-of-date or corrupt.
• Remove and reinstall the printer driver (first make certain you have the necessary
installer to reinstall).
• Try switching to a compatible driver installed from your operating system CD.
• To get printer driver updates, contact Microsoft or your printer manufacturer.
For more information on these and other possible remedies, search the FileMaker Knowledge Base
available at
http://help.filemaker.com. Also try keywords that appear in any error message you see.
Printing troubleshooting techniques (OS X)
If you’re having trouble printing from FileMaker Pro in OS X, try the following suggestions:
• Turn the printer off, wait 10 seconds, then turn it on again.
• Try printing from another application. If you can’t print from other applications, you may
have a problem with how the printer is set up in OS
X.