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FileMaker Cloud Help

Introducing FileMaker Cloud

What is FileMaker Cloud?

FileMaker Cloud provides reliable access to your database solutions (custom apps) that use FileMaker Pro, FileMaker Go, and FileMaker WebDirect.

Your data is managed by FileMaker Cloud and hosted through Amazon Web Services (AWS). FileMaker Cloud is oﬀered by Orbitera on AWS

Marketplace.

FileMaker Cloud technical overview

FileMaker Cloud uses Apache HTTP server as an access point. FileMaker Cloud Admin Console is the user interface that allows users to monitor

and administer their instance. Instance‑related data from AWS and FileMaker‑related data from the FileMaker Data API is sent to Admin Console

through the FileMaker Cloud web server.

FileMaker Cloud Architecture

FileMaker Cloud uses these Amazon Web Services:

Elastic Cloud Compute (EC2) provides scalable computing capacity

Elastic Block Storage (EBS) provides persistent storage volumes for your data

Simple Storage Service (S3) stores Amazon Machine Images (AMIs), used to launch EC2 instances; S3 also stores snapshots (backup copies) of

data volumes

Simple Email Service (SES) provides a platform for sending email notiﬁcations

CloudFormation provides a template for provisioning AWS resources needed to create an EC2 instance

Monitoring and managing instances

After you create and set up your FileMaker Cloud instance, you use FileMaker Cloud Admin Console to monitor and manage your instance. There

are two main types of tasks:

FileMaker Cloud instance‑related tasks, such as upgrading the storage volume size

FileMaker data‑related tasks, such as preserving backups or downloading databases

FileMaker WebDirect

(web browser)

FileMaker Pro or FileMaker Go

FileMaker network protocol

FileMaker Cloud Admin Console

(web browser)

Web services

FileMaker Cloud

back‑oﬃce services

Web Publishing Core

Apache web server

FileMaker database server

Web services

FileMaker Cloud web server

FileMaker Cloud virtual DBA bot

Amazon Web Services

(AWS)

Summary of content (11 pages)

PAGE 1
FileMaker Cloud Help Introducing FileMaker Cloud What is FileMaker Cloud? FileMaker Cloud provides reliable access to your database solutions (custom apps) that use FileMaker Pro, FileMaker Go, and FileMaker WebDirect. Your data is managed by FileMaker Cloud and hosted through Amazon Web Services (AWS). FileMaker Cloud is oﬀered by Orbitera on AWS Marketplace. FileMaker Cloud technical overview FileMaker Cloud uses Apache HTTP server as an access point.
PAGE 2
About FileMaker Cloud users FileMaker Cloud users are server administrators. There are two types of FileMaker Cloud administrators: root and non‑root. The root administrator creates the FileMaker Cloud instance and has full access privileges. As the instance creator, the root administrator receives all FileMaker Cloud emails. The root administrator invites other users to be non‑root administrators. Non‑root administrators are authenticated with Amazon credentials and have limited privileges.
PAGE 3
Navigating FileMaker Cloud Viewing the system summary When you sign in to FileMaker Cloud, you see the Dashboard, which provides a summary view of your system. The Dashboard also contains a set of tabbed pages for you to navigate as you administer FileMaker Cloud and database connections: Databases, Backups, Conﬁguration, and Subscription.
PAGE 4
You can also manage clients connected to the databases, and send messages to client users (for example, if you are going to pause the database they are connected to). In FileMaker Cloud, all database ﬁles require an encryption password to open them. You must enter an encryption password when you open the ﬁle. You can save the password by selecting the Save password checkbox. If you do not save the password and you choose to open all databases, databases without the saved password will not open.
PAGE 5
Restoring a preserved backup Important: Restoring from a preserved backup restores all the information from the preserved data volume snapshot. All database and conﬁguration changes made after the backup occurred, including user and system conﬁguration and logs, is overwritten. When you restore a backup, FileMaker Cloud: 1. closes any open databases If all databases cannot be closed, the restore halts and a failure email is sent 2. takes a snapshot of the current storage volume and marks it as preserved 3.
PAGE 6
Managing sign‑ins and users In FileMaker Cloud, click Conﬁguration > Password and Users to change your sign‑in information and enable other users to sign in. As the root administrator, you can change your email address and password. You must enter your current password to change your email address. If you forget your password, sign out and click the Forgot your password? link on the Sign‑In page to reset it.
PAGE 7
Conﬁguring email notiﬁcations Enable Send Email Notiﬁcations to receive FileMaker Cloud notiﬁcations through email messages in addition to on the Admin Console. You can add other users who will also receive email notiﬁcations. When you add users, they receive an Amazon Simple Email Service (SES) Address Veriﬁcation Request email. After clicking the veriﬁcation link in the email, the user’s email address is added to the veriﬁed list.
PAGE 8
You must include the beginning and end tags on each certiﬁcate. The end result will look like the following: BEGIN CERTIFICATE Primary SSL certiﬁcate: your_domain_name.crt END CERTIFICATE BEGIN CERTIFICATE Intermediate certiﬁcate: intermediate_name.crt END CERTIFICATE BEGIN CERTIFICATE (For an entire trust chain) Root certiﬁcate: root_name.crt END CERTIFICATE 3. Save the combined ﬁle as your_domain_name.pem. You can now import the ﬁle.
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The logs are: event.log – all event log data gateway.log – gateway server logging journal.log – all notiﬁcations and user actions wpe.log – Web Publishing Engine logging fmshelper.log– log ﬁle for the utility process that runs and starts and stops all other processes awsmanager.log – AWS‑related activity, such as instance upgrade or refresh, backups, volume size increase Note: User credentials and database entries are not logged.
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FileMaker Cloud and AWS considerations FileMaker Cloud considerations Consider the following information as you use FileMaker Cloud. If the root administrator changes their password, creating a password that contains non‑ASCII characters, the administrator will not be able to sign in to FileMaker Cloud. The workaround is to reset the password. FileMaker Cloud does not allow use of a custom FileMaker WebDirect homepage. FileMaker Cloud does not support uploading a FileMaker Pro runtime solution.
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Copyright statement © 2016 FileMaker, Inc. All Rights Reserved. FileMaker, Inc. 5201 Patrick Henry Drive Santa Clara, California 95054 FileMaker, FileMaker Go, and the ﬁle folder logo are trademarks of FileMaker, Inc. registered in the U.S. and other countries. FileMaker WebDirect and FileMaker Cloud are trademarks of FileMaker, Inc. All other trademarks are the property of their respective owners. FileMaker documentation is copyrighted.