User guide

User Guide for the Platinum Series Sound Processor 33
Table 1: Troubleshooting Action Table
Troubleshooting Action Table
PROBLEM ACTION
During battery status check,
no flash or only one flash is
observed.
• Replace rechargeable battery or AA battery pack.
• If there are no blinks after replacement, clean the contacts with a
hearing aid brush or dry cotton swab.
• If problem continues, contact your cochlear implant center.
Red LED indicator continu-
ously blinks at one-second
intervals – and/or – audible
alarm, if activated, sounds
at one-second intervals.
• Remove and re-lock headpiece with implant.
• Replace headpiece cable.
• If problem continues, report immediately to your cochlear implant
center. You may need a new headpiece or reprogramming.
Continuous rapid blinks
of the red LED indicator.
(Indicates wrong processor
in use or processor error
condition.)
• Verify the correct processor is in use.
• In the case of 2 implants (bilateral user) verify the correct
processor is locked with the correct left or right implant.
• Change program control to another program position.
• Remove, clean battery contacts and reconnect battery to processor.
• Try an alternate battery.
• Report problem to cochlear implant center.
Green LED does not
illuminate to loud speech
near microphone.
• Recheck battery status. If okay, perform next step.
• Check sensitivity setting (12:00) or try increasing for assessment
only.
• Plug in an auxiliary microphone. If LED lights, then replace
headpiece.
• Plug the microphone tester earphones into the external input port
of the processor and turn the function switch to mic test (
).
Please refer to “Using the Platinum Series Sound Processor”
section for info on the microphone tester earphones.
• If problem continues, immediately report to your cochlear
implant center.
User reports hearing no
sound.
• Repeat the system check steps: 1. Battery charge status, 2. Lock
status, 3. Microphone/System status.
• Check processor and control settings.
• Try auxiliary mic.
• Try another program.
• If problem continues, immediately report to your cochlear
implant center.
User reports hearing static. • Ensure that the cable is inserted into the processor and that the
headpiece is positioned properly on the user’s head.
• Turn the volume and sensitivity controls to the 12:00 positions.
• If user still reports “static,” replace the cable.
• Visually inspect the microphone for signs of debris or wear.
• If available, try an auxiliary microphone or alternate headpiece.
• Use the microphone tester earphones and the microphone
tester function (
).
User reports that sounds
are muffled or distorted.
• Confirm that no clothing or material is obstructing the
microphone opening.
• Repeat the same steps as when static is reported.