User guide

User Guide for the Platinum Series Sound Processor 27
Troubleshooting Guide
The following is a description of the most common problems you may encounter with
your processor and solutions for addressing those problems. After trying the remedies
below, if the problem persists, contact your programming center or AB for support.
No Sound Heard; No Response From User
• Ensure that the cable is inserted into the processor and the headpiece is
properly positioned. Turn the processor off (o) and back to position
, , or .
• If the red LED indicator:
- Does not blink or blinks once, replace the lithium ion battery or battery
compartment with another fully-charged lithium ion battery or new AA
batteries.
- Blinks quickly 2 to 4 times and then flashes continuously, replace the
cable first and then headpiece if flashing continues.
- Blinks quickly 2 to 4 times, followed by 1 flash, no sounds are heard,
replace the headpiece. If a headpiece is not available, use the auxiliary
microphone with a program that is set up to allow auxiliary input and
repeat the process.
- Blinks quickly 2 to 4 times, followed by 1 flash, green LED
illuminates in response to loud speech at the site of the microphone,
and sounds are heard, the system is functioning properly.
User Hears Static
• Ensure that the sensitivity control is properly set (12:00 position).
• Replace the cable.
• Check and clean battery contacts.
User Hears Muffled or Distorted Sounds
• Ensure that the sensitivity control is properly set (12:00 position).
• Ensure that nothing is covering the headpiece microphone opening.
• Check and clean battery contacts.
• Use the green LED, auxiliary microphone or microphone tester earphones to
determine if a new microphone is needed for the headpiece.