User guide

Troubleshooting your BTE Sound
Processor
The following is a description of how to troubleshoot your CLARION
BTE Sound Processor. If a problem persists after trying the remedies
below, contact your implant center, service centre or Advanced Bionics
Corporation for support.
No sound heard; no response from user
· Ensure that the cable is inserted into the processor, and the
headpiece is properly positioned.
· Ensure that a charged PowerCel module is being used.
If the PowerCel module is charged:
· Replace the headpiece cable.
· Try auxiliary microphone connected to the audio earhook
with a program that is set up to allow auxiliary input and
repeat the process.
If this fixes the problem, place the BTE in Dri-Aid kit
overnight. If there is still no sound heard, then call your
audiologist.
NOTE: If the FireFly earhook is attached or if the System
Sensor is available, observe the status indicators and act
accordingly.
Static heard
· Ensure that the sensitivity control is not set too high, if it is
enabled.
· Clean contacts on PowerCel and BTE.
· Replace the headpiece cable.
· Try auxiliary microphone connected to the audio earhook
with a program that is set up to allow auxiliary input and
repeat the process.
NOTE: Please verify that your program is set by the audi-
ologist to allow for external audio input.
31Contact Us
· BTE Sound Processor communication with the implant
· BTE Sound Processor PowerCel operation
· BTE program status
30
BTE Sound Processor User Guide
BTE Condition
Normal operation.
System OK.
Switching to a
different Program.
System OK.
Initial placement of BTE
and HP on head.
Establishing communica-
tion with implant (ICS).
BTE not
communicating with
implant.
BTE not powered.
FireFly Status
Continuous light.
Number of blinks
same as program
number (e.g. 2 blinks
= program 2).
Blinks (few seconds).
Blinks (continuously).
No light.
Recommended Action
No action required.
No action required.
No action required.
Troubleshoot for no lock
condition (refer to BTE User
Manual).
Replace PowerCel.