User's Guide

DOC ID - 1563 • Rev 09 16 / 17
Troubleshooting and light status
Use the information below to troubleshoot the Clare Video Doorbell.
To factory reset the doorbell:
1. Press and hold the Mode button for 15 seconds, or until the device says,
“Your device is rebooting”.
This factory resets the Clare Video Doorbell.
Note: You can only factory reset the doorbell after it has been connected to a
Wi-Fi network.
Updating Doorbell Firmware
If new firmware is available, the camera that needs to be updated will have a
blue dot appear next to the name of the device. Follow the blue dot in the app
until you are given the option to update the firmware.
Light status
The LED on the doorbell displays differently based on the device’s state.
Table 3: Doorbell LED status
Status before camera registration
Status after the camera registration
Flashing red: Camera is booting
Solid blue: Normal operation
Solid red: Booted, but not
connected to the Wi-Fi
Flashing blue: Doorbell is calling
the mobile app
Flashing red and blue: Wi-Fi
pairing mode
Flashing red: Firmware is
updating
Flashing blue: Connected to Wi-
Fi but not registered
Wi-Fi issues
If the doorbell drops Wi-Fi, verify the Wi-Fi signal strength. See, “Wi-Fi signal
strength requirements” on page 3.