User guide

ClareVision App for Android User Guide 15
Troubleshooting
• What kinds of devices are compatible with the ClareVision App for
Android?
The devices that adopt H.264, MPEG4 or MJPEG video compression are
compatible with this software.
• Why does the mobile client software prompt ‘login failed’ when
accessing the device via Wi-Fi?
Check that the Wi-Fi parameters are configured properly in your phone. Refer
to the phone’s user guide for more information about accessing Wi-Fi.
• After starting viewing the live video, why does the phone’s response
become very slow and the video freezes?
This problem may be due to the settings of your Android phone. Try viewing
fewer cameras at the same time, or decrease the frame rate and resolution.