Troubleshooting guide

Finding Programming
Using the Guide and Info buttons will allow you to find information on current and future programming.
Using the Guide button
1. Press the Guide button on your Remote Control.
2. On the left hand side of the screen, under the live picture, you will see with the text
ALL next to it. This option will show you ALL the channels, both those you are subscribed
to and those that you are not. You can change the tab to view different tabs such as:
a. Subscribed (which will only show the channels you have access to)
b. SD (Standard Definition)
c. HD (High-Definition)(if applicable)
c. Favorites (if applicable) (To set up Favorites see page 13)
3. To change the tabs, simply press the Guide button until you find the listing you would like to view
4. Once you have the desired tab view set, using the Directional Arrows, press the up, down, left, and
right arrows to view channel and program info. Tip: To scroll by page, use the Channel + or - button.
5. If you find a program that you would like to view, press OK to select the channel.
6. If you do not find a program, pressing the Exit button will return you to current programming.
Using the Info button
1. To make the Info bar appear, simply press the Info button or press the up, down, left and
right Directional Arrows. This will provide you with channel and program information. To view
extended program information including the director and the actors, press the Info button again.
2. If you find a program that you would like to view, press OK to select the channel.
3. If you do not find a program, the Info bar will automatically disappear after a few seconds of
inactivity or you can press the Exit button.
Blocking Channels (For added protection)
If there is a Channel that you do not want to be viewed, instead of activating the Parental Controls, you can
block it from the listings using the following steps:
1. Press the Menu button on your Remote Control
2. Using the Directional Arrows, highlight Settings and press OK
3. Using the Number Pad enter your password and press OK
4. Using the Directional Arrows place a checkmark in the box next to Channel Blocking
5. After checking the box, a box will appear with the text, “Save Changes?” Yes, will be highlighted,
press OK
6. A box will appear with the text “Settings Successfully Updated”, press OK
7. Highlight Edit and press OK
8. Using the Directional Arrows highlight the Channel you would like to block and press OK
9. You will now see a sign next to the Channel
10. If you selected the wrong Channel, pressing OK will remove the sign
11. Once you have the channels you want to block, press the left directional arrows to get out of the
channel listing
12. Using the Directional Arrows, highlight Update and press OK
13. Pressing the Exit button will return you to programming
Remote Control Guide
TV
FV
Adjusting Volume
In order to adjust the volume using your Remote Control, you will need to first program your TV into the
Remote. If you have not done so already, refer to Programming your Remote Control above. Once it is
programmed you can:
1. Press the Volume + or - button to adjust the sound
2. Press Mute to turn the sound off, pressing Mute again will turn the sound back on
Frequently Used Commands
There are a number of controls that you will use on a daily basis. Below is a brief description of what they
are used for:
MENU: The Menu button allows you to access all of the features that are available to you such as Parental
Controls.
OK: The OK button allows you to make selections including activating channels and options.
GUIDE: The Guide button allows you to view current and future programs in a time-line based display.
(For more information on the Using the Guide Option see page 6)
INFO: The Info button shows you basic information about current and future programs including Channel
Name and Number, a brief description of the program, ratings, start and end times and date.
EXIT: The Exit button will always return you to programming. This button can be pressed at anytime, in
any function.
Changing Channels
There are a number of different ways to change the channel you are currently viewing.
1. Using the Channel button, press the + or - to view the next or previously numbered channel.
2. Using the Number Pad, simply press the numbers of your desired channel. You will see the
numbers entered displayed in the upper right hand corner of your screen, within seconds the
channel will change.
3. Using the Directional Arrows, press the up and down arrows to view channel info and press
OK to select channel.
4. Using the Last button will take you to the last channel viewed.
5
6