Troubleshooting guide

Troubleshooting Guide (continued)
TV
FV
PROBLEM: Why doesn’t my non-DVR Set Top Box show my DVR Recordings?
POSSIBLE SOLUTIONS:
You will need to make sure you are signed up for Whole Home DVR Access. If you are simply unplug
your DVR Set Top Box and plug it back in to reboot the system.
PROBLEM: Why do I get the message “Video Channel is blocked” when I try to order a PPV movie?
POSSIBLE SOLUTIONS:
1) Check your Parental Control settings to determine if the settings are blocking the movie.
2) Check your Channel Blocking settings to determine if the the channels are blocked.
3) The movie may already be playing. Some PPV movies won’t let you order the show once it has begun.
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Citizens Connected
328 W Main St
PO Box 127
New Auburn, WI 54757
Ph: [phone]
Website: www.citizens-connected.com
Revised 04/07/15