Troubleshooting guide

Troubleshooting Guide
TV
FV
Here are some solutions to problems you may encounter. If you need further assistance,
please contact Citizens at [phone] or Just Dial 611.
PROBLEM: LED light on the remote blinks, but the component doesn’t respond.
POSSIBLE SOLUTIONS:
(1) Try replacing the batteries. You will need two AAs.
(2) The component may not be programmed into your remote. (See page 5 for set-up)
(3) The component may not be selected. To do so, simply press the STB, TV, DVD, or AUX button.
PROBLEM: No Power.
POSSIBLE SOLUTIONS:
The Power cord may be disconnected. Make sure that the Set Top Box is plugged into a live electrical
outlet.
PROBLEM: No Sound.
POSSIBLE SOLUTIONS:
The Mute button may have been pressed on the Remote Control. Press the Mute button to restore the
sound and volume.
PROBLEM: No Picture.
POSSIBLE SOLUTIONS:
(1) Check all cables.
(2) If your TV is hooked up to coax cable, the TV may be on the wrong channel. Try going to
Channel 3 or 4.
PROBLEM: No Picture or Sound.
POSSIBLE SOLUTIONS:
(1) The signal may not be reaching your TV. Make sure all the cables are connected properly on the
back of your Set Top Box and your TV.
(2) Make sure your Set Top Box is turned on and displays a green light.
(3) The TV may not be on the right channel to display input. Using the Remote Control for the TV OR
if your TV has been programmed into the Set Top Box Remote Control, using the Remote Control
for the Set Top Box, make sure the TV is on the correct channel.
(4) After trying solutions 1 & 2 and still no picture, you will need to Reboot your system. To do this,
unplug the Set Top Box and plug it back in. It will take up to 5 minutes for your system
to restart.
PROBLEM: Picture is distorted.
POSSIBLE SOLUTIONS:
The TV cable may be disconnected or loose. Make sure the cable is tightened or reconnected.
PROBLEM: VCR will not record.
POSSIBLE SOLUTIONS:
(1) The signal may not be reaching your TV. Make sure all the cables are connected properly on the
back of your VCR and your TV.
(2) The TV may not be on the right channel to display input. Make sure the TV is on the correct channel.
(3) Make sure you are using the correct Remote Control.
PROBLEM: Parental Controls are not working.
POSSIBLE SOLUTIONS:
(1) You will need to activate Parental Controls by pressing the Menu button
(2) You need to make sure there is a checkmark next to Parental Controls in the Settings option.
(3) You need to make sure that the Movie & TV Ratings are listed to your desired content.
PROBLEM: Can’t adjust the recorded program that I am watching.
POSSIBLE SOLUTIONS:
(1) You will need to use the VCR/DVD/PVR Controls on your Set Top Box Remote Control.
(2) To stop the program, press the Stop button instead of the Exit button.
PROBLEM: Can’t get the Menu, Guide, or Info button to work.
POSSIBLE SOLUTIONS:
Press the STB button located in the upper right hand corner of your Remote. Make sure that it
lights up when pushed.
PROBLEM: TV says “No Signal” and it’s on the right channel.
POSSIBLE SOLUTIONS:
Most likely the TV is on the wrong input. To correct this, do the following: With the TV and the
settop box on, hit the TV button on your remote then the Input button on your remote. Keep
pushing the Input button on your remote until it goes through all the options or until your picture
comes back on. If the Input button does not do anything, you can change the input or source button
on your TV by physically changing the channel using the up or down button on your TV box.
PROBLEM: Some channels are in Spanish and others don’t have any sound at all.
POSSIBLE SOLUTIONS:
The language in the settop box has been set to Spanish. To correct this, do the following: Press the
Menu button on your remote control; Select the Settings icon; Using the Directional Arrows, highlight
Hardware Settings and press OK; Using the Directional Arrows, highlight Audio and press OK; Both
the primary and secondary languages should say English, if both or either one do not say English,
highlight primary and/or secondary language and press the Down arrow until English is in the field
then press OK; Pressing the Red button on your remote control twice to get back to your program.
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