Troubleshooting guide

Using DVR (continued)
TV
FV
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Selecting Lock
The Lock option allows you as the Main User to block the other Users from viewing or deleting your recorded
program. To lock the program:
1. Make sure the program you would like to lock is highlighted.
2. Using the Directional Arrows, highlight Lock and press OK.
3. You will now see a lockpad next to your selected program. Your program is now locked.
4. To unlock the program, simply press OK.
5. Using the Directional Arrows, highlight Unlock and press OK.
6. The padlock should no longer be there. Your program in now unlocked.
Selecting Delete Recording
The Delete Recording option will allow you to delete the recorded program from the Recordings option. To
delete a program from the Recordings display:
1. Make sure the program you would like to delete is highlighted..
2. Using the Directional Arrows, highlight Delete Recording and press OK.
Scheduling an Event - At Home
At any time you can schedule a reminder, plan a recording, or have your screen automatically switch to the
program of your choice by:
1. Press the Menu button on your Remote Control
2. Using the Directional Arrows, highlight DVR or and press OK
3. Using the Directional Arrows, highlight Schedule Event and press OK.
4. A pop-up box will appear on your screen and will include information from the current program.
From here you have the ability to select the channel, length of time, the date, the start time, type of
event, and frequency. To edit any of the criteria:
a. Using the Directional Arrows, highlight the desired field and press OK.
b. An arrow above the field and one below the field will appear, using the Directional
Arrows, press the up or down arrow to change the information.c. Once you have the
criteria adjusted the way you would like press OK.
d. Repeat steps a - c until all the criteria has been set.
e. When all the criteria has been set, using the Directional Arrows, highlight OK
and press OK.
5. Your event has now been scheduled.
Whole-Home DVR
The house icon means that the recording is being stored on another Set Top Box in your home that is connected
to the Whole Home DVR Access.
DVR
WatchTVEverywhere
With WatchTVEverywhere, you can watch select TV programs from devices such as smartphones, tablets,
laptops, desktops, and even Smart TVs.
WatchTVEverywhere works anywhere you can receive an Internet signal*: inside your house, at the office,
shopping mall, hotel, airport, vacation home, etc. It includes live TV for some channels & has full episodes of
current TV shows.**
* The quality of WatchTVEverywhere signals while roaming (airports, stores, etc.) will vary depending on the
strength of the signal. Data usage and roaming charges apply. Flash-enabled browsers are required to watch
TV programs.
**Programming availability may vary.
Registering to WatchTVEverywhere
1. Log onto www.citizens-connected.com
2. Click on My Account in the upper right hand side
3. Click on WatchTVEverywhere icon
4. In the dropdown menu next to “Select your tv provider” scroll down and select
Celect - Citizens Connected area and click Submit
5. Click Register
6. You will need two pieces of information, which can be found on your last Citizens Connected statement
to register:
- Your account number and
- The correct spelling of the last name on the account
7. You will be asked to:
- Provide an e-mail address. This will be your username. This can be any valid e-mail address.
- Provide a password
- Select a password reset question
- Supply the answer to the password reset question
8. Click on Register
9. Check the e-mail address you provided. You will find an e-mail message with your WatchTVEverywhere
activation link. Click on the link to complete the registration process.
10. You are done and can begin to enjoy WatchTVEverywhere!
To WatchTVEverywhere
1. Log onto www.citizens-connected.net
2. Click on My Account in the upper right hand side
3. Click on WatchTVEverywhere icon
4. Click on Log In
5. Enter your username and password
6. Select the TV Network you want to watch. Click on the network and you will see a list of the available
programs.
Scheduling an Event - Away From Home
At any time you can schedule a recording from any internet-connected device by:
1. Go to www.citizens-connected.com
2. Click on My Account in the upper right hand side
3. Click on Celect Access
4. Enter your username & password
5. Click on Login
Please be sure to check data plan before you start watching on a smart phone or wireless network.
WatchTVEverywhere programs transmit a lot of data, which can become expensive if you have a
limited data plan.