Troubleshooting guide

Using DVR
TV
FV
Whole-Home DVR (Digital Video Recorder)
The DVR, which is also known as a PVR, allows you to record programs on your Set Top Box to view at a
later time as well as pause, fast forward, play, or rewind LIVE programs. You and your family also have the
ability to watch and control pre-recorded shows from any room in your home from any connected TV as well as
the ability to schedule your DVR to record from any internet-connected device.
If you do not have the feature and would like it, please contact us at [phone]. This feature is only
available if you have a Whole-Home DVR Set Top Box. If you are unsure if you have a Whole-Home DVR
Set Top Box, press the Menu button. If DVR or is listed then you have the feature. If you do not have the feature
and would like it, please contact us at [phone] and ask to be upgraded to the Whole-Home DVR Set Top Box.
Controlling LIVE Programs
With the DVR feature you will be able to pause, fast forward, play, or rewind the program that you are currently
watching by using the VCR/DVD/DVR Controls buttons (Pause, Rewind, Fast Forward, Play, or Stop) on your
Remote Control. Any time one of the Control buttons is pressed, a bar will appear on the top part of your screen
allowing you to see which control is being used and where the program is in the timeline.
Once you have selected the channel, the DVR starts recording the programming and will continue to do so until
you switch to another channel. When you switch to the other channel, the DVR will begin recording that
programming until you switch channels again. Note: Returning to the previous channel will not restore the
recordings for that channel. The recording then starts over.
Recording Programs
To record a LIVE program:
1. Once you have found a program that is currently playing that you would like to record, press OK.
2. You will see the following options:
a. Record Program
b. Record Series
c. Expanded Info
d. Cancel
3. Using the Directional Arrows, highlight Record Program or Record Series and press OK.
4. Your program is now being recorded and will automatically stop when program ends.
5. You can make sure that the program is being recorded by:
a. Pressing Guide and seeing a red dot next to the Program Name OR
b. Pressing the Menu button on your Remote Control.
c. Using the Directional Arrows, highlight DVR or and press OK.
d. Using the Directional Arrows, highlight Recording. You should see the name of the
program that is being recorded along with a red dot.
To revise the recording of a LIVE program:
1. With the program that is currently being recorded on the screen, press OK.
2. You will see the following options:
a. Stop Recording
b. Expanded Info
c. Cancel
To Stop the current recording:
1. Using the Directional Arrows, highlight Stop Recording and press OK.
2. A pop-up box with the question “Would you like to stop recording?” To exit, select No. To stop
recording, select Yes.
To Extend the current recording time:
1. Press the Menu button
2. Using the Directional Arrows, highlight DVR or and press OK.
3. Using the Directional Arrows, highlight Schedule Event and press OK
4. You will now be able to extend the minutes of recording from 1 minute up to 60 minutes by:
a. Using the Directional Arrows, highlight the minutes field and press OK.
b. You will now see one arrow on each side of the field, using the Directional Arrows, press
the right or left arrow to select the number of minutes to extend recording.
c. To keep the number of minutes, using the Directional Arrows, highlight OK and press OK.
d. To cancel, using the Directional Arrows, highlight Cancel and press OK.
To record a FUTURE program:
1. Once you have found a program that will be shown in the future that you would like to record,
press OK.
2. You will see the following options:
a. Schedule Event
b. Record Program
c. Record Series
d. Set Reminder
e. Set Autotune
f. Expanded Info
g. Cancel
3. Highlight Record Program to record a single program or Record Series to record the entire
series and press OK.
4. Your program will automatically be recorded when it starts and will stop when the program ends.
5. You can make sure that the program will be recorded by:
a. Pressing the Guide button and you will see a red dot next to the Program Name.
b. Pressing the Menu on your Remote Control.
c. Using the Directional Arrows, highlight DVR or and press OK.
d. Using the Directional Arrows, highlight To Record and press OK. You should see
the name of the program that will be recorded along with a red dot. If you are
recording a series, you will see a red dot with a plus sign next to it.
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