Troubleshooting guide

ManualsBrandsCitizens Connected ManualsComputer equipmentADB 5721

Using Advanced Features

Using the Reminder & Autotune Features

If, in the process of scrolling through the channels, you find a program that will be showing at a later time or

date you can use the Reminder or Autotune features to make sure you don’t miss it.

Once you have found the program you would like to view at a later time or date press OK to select an action

and you will see the following options:

1. Schedule Event

2. Record Program (if applicable)

3. Record Series (if applicable)

4. Set Reminder

5. Set Autotune

6. Expanded Info

7. Cancel

Selecting Schedule Event

Using the Schedule Event option will allow you to set the criteria for your reminder or autotune event.

(See page 27 for Scheduling an Event).

Selecting Record Program & Record Series

The Record Program and Record Series options are only available if you have a DVR Set Top Box. These

options allow you to record the programs and will be available for you to watch at a later time.

(See Using DVR on page 23.)

Selecting Set Reminder

Using the Set Reminder option will prompt a box to pop-up on your screen at the start time of the desired

program. To set a Reminder:

1. Using the Directional Arrows, highlight Set Reminder and press OK.

2. In the Guide next to the program you will see a icon.

3. At the time the program begins you will see a box moving on your screen with the following

information: PROGRAM REMINDER. (Station Name) Press info to view details.

4. Pressing the info button will give you a brief description on the programming

Selecting Set Autotune

Using the Set Autotune option will automatically transfer you to the desired program. To set Autotune:

1. Using the Directional Arrows, highlight Set Autotune and press OK.

2. In the Guide next to the program you will see a icons.

3. When the program begins you will see a box pop-up on your screen with the Program Name

as well as the Channel Number. You will be able to Tune In to the program or Cancel the

Autotune.

Selecting Expanded Info

Using the Expanded Info option will provide you with the channel information.

Viewing a history of Reminders

If you have set any Reminders for programs, you can view them by:

1. Pressing the Menu button on your Remote Control.

2. Using the Directional Arrows, highlight My Library or and press OK.

3. You will see the following options:

a. Video

b. PPV Events

c. Pay Per Block

d. Sports Packages

e. Reminders

f. Messages

g. Caller ID

4. Using the Directional Arrows, highlight Reminders and press OK

Enabling/Disabling Caller ID

If you have the Caller ID feature from Citizens you are able to allow the Caller ID to show up on the TV

screen when you receive an incoming call. If you do not have the Caller ID feature and would like it please

contact our Corporate Office at (715)237-2605 to get it added on your account. To enable Caller ID:

1. Press the Menu button on your Remote Control.

2. Using the Directional Arrows, highlight Settings or and press OK.

3. Using the Number Pad enter your password and press OK.

4. Using the Directional Arrows place a checkmark in the box next to Enable Caller ID.

5. Using the Directional Arrows, highlight Caller ID Timeout located second from the bottom of the

menu on the right side. This allows you to set how long you would like the Caller ID information

to remain on the TV screen. To select, highlight the field and press OK.

6. You will see two arrows, one on each side of the field. Using the Directional Arrows press the left

or right arrows to set the time. Time ranges from 5 second up to 45 seconds in 5 second increments.

7. Once you have found your desired time press OK.

8. Using the Directional Arrows, highlight Submit and press OK.

9. Your Caller ID is now enabled!

10. To disable Caller ID, follow steps 1 through 3 and remove the checkmark from the box.

Viewing a history of Incoming Calls

If you have received any incoming calls, you can view the Caller’s information by: