Troubleshooting guide

Purchasing Events
TV
FV
Canceling PPV (Pay per View) Events
If for some reason, you are not able to or do not want to view the scheduled PPV event at this time, you have
the option of canceling the purchase. You cannot cancel the event once it has started, this includes
All Day Tickets (ADT).
Canceling a FUTURE event:
1. Press the Guide button on your Remote Control
2. Using the Directional Arrows, highlight the event that you would like to cancel and press OK
3. You will see the following options:
a. Record Program
b. Set Reminder
c. Set Autotune
d. Cancel PPV Purchase
e. Expanded Info
f. Buy Next PPV
g. Cancel
4. Using the Directional Arrows, highlight Cancel PPV Purchase and press OK
5. Your purchase is now canceled
Viewing a history of PPV (Pay per View) Events
If you have purchased any of the PPV Events, you can view a history of the purchases by:
1. Pressing the Menu button on your Remote Control
2. Using the Directional Arrows, highlight My Library or and press OK
3. You will see the following options:
a. Video
b. PPV Events
c. Pay per block
d. Sports Packages
e. Reminders
f. Messages
g. Caller ID
To view a history of PPV Events
1. Using the Directional Arrows, highlight PPV Events and press OK
2. In the area to the right of the PPV Events you will now see a history of all PPV purchases
Purchasing PPV (Pay per View) Events
If there is an event on the PPV channels, you can purchase them at any time, for an additional cost that may vary
per program. Note: There are two types of PPV Events: PPV and ADT. PPV is a single event and only lasts
until the event is completed. ADT is an ALL Day Ticket, which allows you to view the same event throughout
the day. To find out what the event you would like to view is, press the Info button, and either PPV or ADT will
show up under the channel number.
To purchase a LIVE event:
1. Once you have found the event you would like to view, press OK
2. You will be able to preview the event for 10 minutes
3. If you decide at anytime during the preview that you would like to watch the entire event, you
can purchase it by:
a. Pressing OK
b. You will see the following options:
i. Add to Favorites
ii. Expanded Info
iii. Buy PPV
iv. Cancel
c. Highlight Buy PPV and press OK
d. To purchase, highlight Buy and press OK
e. To cancel, highlight Cancel and press OK
f. If you would like to allow other Users to view this same event, highlight the field
next to Share and press OK to place a checkmark (See Creating Users on page 13.)
4. After 10 minutes the preview will end and a pop-up will appear on the screen that allows you to
buy or cancel the event.
5. To purchase, highlight Buy and press OK or To cancel, highlight Cancel and press OK
6. If you would like to allow other Users to view this same event, highlight the field next to Share
and press OK to place a checkmark (See Creating Users on page 13.)
To purchase a FUTURE event:
1. Once you have found the event you would like to view, press OK
2. You will be see the following options:
a. Expanded Info
b. Buy PPV
c. Cancel
3. Highlight Buy PPV and press OK
4. To purchase, highlight Buy and press OK or To cancel, highlight Cancel and press OK
5. If you would like to allow other Users to view this same event, highlight the field
next to Share and press OK to place a checkmark (See Creating Users on page 13.)
When you purchase a FUTURE event, you can set up a Reminder that will pop-up on the screen while you are
viewing other programs or set it to automatically change to the event. (See Using Reminder & Autotune features
on page 21.)
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