Troubleshooting guide

Setting up Parental Controls (continued)
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Editing User Information
1. Using the Directional Arrows, highlight the desired User and press OK to place a dot in the circle
next to the Username.
2. Using the Directional Arrows, highlight Edit and press OK.
3. Using the Number Pad on the Remote Control, enter your password and press OK.
4. Using the Directional Arrows, you can highlight and edit the Login Name, Password, Theme,
Dollar Allowance, and whether the Caller ID is enabled or not.
5. Using the Number Pad on the Remote Control, enter the Main User PIN number
6. When changes are complete, highlight Submit and press OK.
Editing Parental Controls
1. Using the Directional Arrows, highlight the desired User and press OK to place a dot in the circle
next to the Username.
2. Press the down arrow to highlight Parental Controls and press OK.
3. Using the Directional Arrows, you can highlight and edit the Movie Rating, TV Rating, and
additional content restrictions.
4. When changes are complete, highlight Submit and press OK.
Setting up Favorites
Creating Favorites Folders
If there are several channels that you seem to watch repeatedly, you can create Favorites tabs that will be available
on the Program Guide so you do not have to flip through all of the channels trying to find the ones you like.
Set up your Favorites folders by doing the following:
1. Press the Menu button on your Remote Control.
2. Using the Directional Arrows, highlight Favorites or and press OK.
3. You will see the following options:
a. Choose
b. Edit
c. Create
d. Delete
e. Cancel
Note: Each User can have their own Favorites folders. Be sure that you are under the User you want to be.
Selecting Choose
The Choose option will allow you to set which guide you would like to see when you press the Guide button.
For example, if you selected the Choose option you will see a field with an up and down arrow, using the
Directional Arrows, you may see the following options:
1. All
2. Subscribed
3. SD
4. HD
Using the Directional Arrows, highlight the desired guide and press OK, then using the Directional Arrows,
highlight OK and press OK.
Selecting Edit
The Edit option allows you to add or remove channels from the Favorites folder(s) by:
1. Using the Directional Arrows, highlight Edit and press OK.
2. It will automatically show the folder that is currently selected as the Guide list.
3. Using the Directional Arrows, find the Guide that you want to edit and press OK to select it.
4. Using the Directional Arrows, highlight OK and press OK.
5. Using the Directional Arrows, find the channels you would like to add or remove and press OK.
6. If adding a channel a blue heart should appear alongside those channels that are included on the list.
If removing a channel the blue heart should disappear.
7. Once all channels are selected, press the right Directional Arrow to highlight the Update button.
8. Press OK and you will be returned to programming.
Selecting Create
The Create option allows you to add Favorites folders. You can create up to 5 folders by:
1. Using the Directional Arrows, highlight Create and press OK.
2. The folder will automatically be named as Favorites1, Favorites2, etc. The folder name can be
changed by:
a. With the Favorites1, Favorites2, etc. being highlighted, press the Last button, located
just above the Directional Arrows on the right side will delete the text.
b. Once deleted press OK and the Number Pad will appear.
c. Enter desired name.
d. Using the Directional Arrows go to Done and press OK
3. Using the Directional Arrows, find the channels you would like to add and press OK.
4. A blue heart should appear alongside the channel information. If you accidentally selected the
wrong channel, pressing the OK button will remove the blue heart.
5. Once all of the channels are selected, press the right Directional Arrow to highlight the Update
button and press OK.
6. Your folder is now created and will be available for future use.
7. To create more folders return to step 1 and repeat.
Selecting Delete
The Delete option allows you to delete Favorites folders that have been created by:
1. Using the Directional Arrows, highlight Delete and press OK.
2. Using the Directional Arrows, highlight the desired folder and press OK to select it.
3. Using the Directional Arrows, highlight OK and press OK.
4. You will see a pop-up that says: “Are you sure you want to delete Favorites?”
5. If yes, press OK.
6. If no, using the Directional Arrows highlight No and press OK.