Troubleshooting guide
Setting up Parental Controls (continued)
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Unlocking/Reactivating Parental Controls
If under the Main User settings you have blocked PG13 movies, and you find one that you would like to watch,
you can unlock the Parental Controls while you are on that channel with the following steps:
1. Press OK
2. This will bring up a blue BLOCKED box
3. Highlight the Unlock Parental Controls options and press OK
4. Enter your password
5. You will now be able to view the program
6. To reactivate Parental Controls, press Menu
7. Using the Directional Arrows highlight Parental Controls - off and press OK
8. The Channel should now be blocked - Parental Controls are now on
Creating Users
The following steps will allow you to create unique settings for multiple users. For example, you could
have one setting for your 15 year old child and another for your 7 year old child.
1. Press the Menu button on your Remote Control.
2. Using the Directional Arrows highlight Settings and press OK.
3. Using the Number Pad enter your password and press OK.
4. Using the Directional Arrows, highlight the Require Login and press OK to place a checkmark in
the box.
5. Using the Directional Arrows press the left arrow to highlight Users and press OK.
6. Press the down arrow to highlight Add and press OK.
7. Enter a Login such as a name or number - pressing OK twice will display the Alphanumeric Pad on
the screen allowing you to enter both letters and numbers. To select a character, using the Directional
Arrows, highlight the desired character, and press OK. Once you have your desired Login entered
highlight Done and press OK.
8. Press the down arrow to highlight the New Password field.
9. Enter a new password which should be different than the password that you use to set controls.
10. Press the down arrow to highlight the Confirm Password field. Reenter the new password exactly as
it was entered in the New Password field (If you receive an error, there is conflicting information).
12. Press the down arrow to the Allowance $ field (This field will allow you to set a limit on the
dollar amount that can be spent per month on PPV events. If this field is left blank the limit
will default to zero.)
13. Check Enable Caller ID, if you’d like it to be displayed
14. Press the down arrow to the Enter PIN field.
15. Enter your PIN. (This is saying that you as the Main User are creating this User)
16. Press the down arrow to Continue and press OK.
17. A box with the text “Now Continue by setting Parental Controls” should flash on the screen.
18. Press OK.
19. You can now select the Movie, TV, & Content Ratings that you do not want your
child/children viewing:
a. To set the Movie Rating, using your Directional Arrows highlight the Movie Rating field
and press OK.
Creating Users continued
b. You will now see a left and right arrow on the sides of the field, using
the Directional Arrows press the left and right arrows to set the ratings.
(Remember: The Movie rating that is selected will be viewable.)
c. Once you have selected the Movie Rating, press the down arrow to see the TV Rating
selection and press OK.
d. You will now see a left and right arrow on the sides of the field, using the Directional
Arrows press the left and right arrows to set the ratings. (Remember: The TV rating
that is selected will be viewable.)
e. For additional Content blocking, using the Directional Arrows place a checkmark in
the box next to each rating.
20. Once you have selected the Rating criteria, using your Directional Arrows highlight Submit
and press OK.
21. A box with the text “Account Created” should flash on screen, Press OK.
22. Clicking the Exit button on your Remote Control will return you to programming.
Signing Users In
Once you have created an additional User, the Sign In option will appear when the Menu button on your
Remote Control has been pressed. To switch to a different User’s settings:
1. Press the Menu button on your Remote Control.
2. Using the Directional Arrows highlight Sign In or and press OK.
3. You will see a blue screen that requires you to enter a name and password to sign in.
4. Using the Directional Arrows highlight the Name field and press OK.
5. You will now see an arrow on the top and an arrow on the bottom of the field, using the
Directional Arrows press the down arrow to see the available Users.
6. Once you have found the desired User press OK to select.
7. Using the Directional Arrows press the down arrow to highlight the Password field.
8. Enter the password assigned to the User in the Name field
9. Press OK to activate the User’s settings.
Now when you press Menu the Sign In option will read Sign Out. At anytime you can switch to different
Users settings by highlighting the Sign Out option, pressing OK, and repeating steps 3 through 9.
Editing Users Settings
At anytime, you can edit current settings for each User by:
1. Pressing the Menu button on your Remote Control.
2. Using the Directional Arrows highlight Settings or and press OK. (If you do not see the
Settings option, see Signing Users In above and sign in as the Main User)
3. Using the Number Pad enter your password and press OK.
4. Using the Directional Arrows, press the right arrow and highlight Users.
From here you can either edit the User Information or edit the Parental Controls you have set up.