Troubleshooting guide

Using Menu (continued)
Using the DVR Option continued (If applicable)
Using the Settings Option
The Settings option allows you to create/edit preferences and create/edit users. To access the Settings feature:
1. Press the Menu button on your Remote Control.
2. Using the Directional Arrows, highlight Settings or and press OK.
3. Using the Number Pad enter your password and press OK.
4. You will see the following menu under Settings on the left hand side:
a. Preferences
b. Users
Preferences
The Preferences tab allows you to activate and deactivate the following features:
a. Share Rentals
b. Require Login
c. Enable Caller ID
d. Channel Blocking
e. Parental Controls
Note: To activate any of these features, using the Directional Arrows highlight the box next to the text of each
feature and press OK to place a checkmark. The feature can be deactivated by removing the checkmark.
To Require Login see page 13 under Creating Users.
To Enable Caller ID see page 22.
To set up Channel Blocking see page 6.
To set up Parental Controls see page 11.
Users
The Users tab allows you to edit current users as well as create new users and administer their unique settings.
(See page 11 for Creating Users.)
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Selecting Schedule Event
The Schedule Event option allows you to set up recordings for programs that will be airing in the future.
(See page 27 for Scheduling an Event.)
Selecting Record History
The Record History option displays a list of the recording information such as when the recording started,
was completed, or was cancelled.
Using the My Library Option
The My Library option provides you with a history of information such as PPV purchases. To access the
My Library feature:
1. Press the Menu button on your Remote Control.
2. Using the Directional Arrows, highlight My Library or and press OK.
3. You will see the following options:
a. Videos
b. PPV Events
c. Pay Per Block
d. Sports Packages
e. Reminders
f. Messages
g. Caller ID
Selecting Videos
The Videos option will provide you with a history of Video On Demand purchases, which is a service that will
be available in the future.
Selecting PPV Events
The PPV Events option will provide you with a history of PPV purchases.
Selecting Pay per Block
The Pay per Block option will be available in the future.
Selecting Sports Packages
The Sports Packages option will provide you with a list of Sports Packages that you subscribe to.
Selecting Reminders
The Reminders option will provide you with a list of Reminders that have been scheduled.
Selecting Messages
The Messages option will provide you with a list of Messages that Citizens has sent to your Set Top Box.
Selecting Caller ID
The Caller ID option will provide you with a list of incoming Caller’s information. (If applicable, see
Enabling/Disabling Caller ID on page 22.)
Using the Favorites Option
The Favorites option allows you to edit channel lists that you have created. (See page 13 for Setting up
Favorites.)
Using the Search Option
The Search feature allows you to enter keywords and then scan through the channels to find matches. To use
the feature:
1. Press the Menu button on your Remote Control.
2. Using the Directional Arrows, highlight Search or and press OK.
3. The ENTER TEXT field will be highlighted. To delete the existing text, press the Last button
located just below the Channel Up & Down button on the right side.
4. Press OK to show the Alpha/Numeric Pad. To choose a letter or number, using the Directional
Arrows, highlight the character of choice and press OK to select.
5. Once you have entered the desired text, using the Directional Arrows, highlight Done and press OK.
6. Using the Directional Arrows, highlight Search Guide and press OK.