Troubleshooting guide

Using Menu
Using the Menu Button
The Menu is an easy way to access any features you may have. Pressing the Menu button will provide you
the following options:
1. Settings
2. Favorites
3. Search
4. Sign In/Out (If Login Required)
5. Guide
6. DVR
7. My Library
8. Control On/Off (Parental Controls)
Selecting Settings
The Settings option allows you to create/edit preferences and create/edit users. (See Using the Settings Option
on page 10)
Selecting Favorites
The Favorites option allows you to view and edit current channels listed under each Favorites folder that
have been created. (See Setting up Favorites on page 15)
Selecting Search
The Search option allows you to enter keywords and retrieve any programs that may include that keyword.
(See Using the Search Option on page 10)
Selecting Sign In/Out
The Sign In/Out option allows you to log Users in and out. (See Setting up Parental Controls on page 11)
Selecting Guide
The Guide option allows you to view program listings of what’s on now and what will be on in the future.
(See Using the Guide Option on page 8)
Selecting DVR
The DVR option allows you to record programs on your Set Top Box to view at a later time as well as
pausing, fast forwarding, playing, or rewinding current programs. (See Using the DVR Option on page 8)
Selecting My Library
The My Library option provides you with a history of Videos, PPV Events, Pay per Block, Sports Packages,
Reminders, Messages, and Caller ID. (See Using the My Library Option on page 9)
Selecting Control On/Off
The Control option allows you to turn your Parental Controls on and off. (See Setting up Parental
Controls on page 11)
Using the Guide Option
The Guide option allows you to view information on current and future programming including
Channel Name & Number, a brief description of the program, rating, start and end times, and date. To access
the Guide feature you can:
1. Simply press the Guide button OR press the Menu button on your Remote Control.
2. If pressing Menu, highlight Guide or and press OK.
3. The program listing will default to show the text ALL in the tab above the Channel info,
which will list all of the programs whether you are subscribed to them or not. You have the ability
to change the tab to a different view by pressing Guide. Each time you press the Guide button the
text in the tab should change. Some examples may be: Subscribed & Favorites1
4. After you have selected the view you would like, using the Directional Arrows you can highlight
programs and retrieve the program information. If the program has a in front of it, it’s a new
program, not a re-run.
5. To leave the Guide press the Exit button on your Remote Control at anytime.
6. If you find a program that you would like to view, press OK to make the selection. If the program
isn’t currently being shown and you would like to view it at that time, you can set a reminder or
have the program switched automatically. (See page 21 for Using Reminder & Autotune features.)
Using the DVR Option
The DVR (Digital Video Recorder), which is also know as a PVR (Personal Video Recorder) allows you to
record programs on your Set Top Box to view at a later time as well as pausing, fast forwarding, playing, or
rewinding current programs. This feature is only available if you have a DVR Set Top Box. If you are unsure
if you have a DVR Set Top Box, press the Menu button. If DVR is listed then you have the feature.
If you do not have the feature and would like it, please contact us at [phone] and ask to be upgraded to
the DVR Set Top Box. (See page 23 for Using DVR.) To access the DVR menu you can:
1. Simply press the Menu button on your Remote Control.
2. Using the Directional Arrows, highlight DVR or and press OK. You will see the following
options:
a. Recording
b. To Record
c. Schedule Priority
d. Schedule Event
e. Record History
Selecting Recording
The Recording option is a listing of all programs that have been and currently are being recorded.
(See page 26 for Viewing a Recorded Program.)
Selecting To Record
The To Record option is a list of all the programs that have been scheduled to be recorded. (See page 27
for Scheduling an Event.)
Selecting Schedule Priority
The Schedule Priority option allows you to determine which show is to be recorded if there is more than one
scheduled to record at the same time.
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DVR
DVR
DVR