Proximity FAQ Version 1.
Proximity FAQ 1) Which iPhone® is compatible with the Proximity App and watch? Due to the Bluetooth® technology required, (BLE 4.0 and above), The Proximity watch and app integrate with the iPhone®5 and iPhone® 4S. 2) What are the minimum specifications needed to install and run the Proximity App? o 3) Which model or style number of the iPhone® is compatible with the Proximity App? Any version of the iPhone® 5 or iPhone® 4S running iOS 5.1 or higher.
Proximity FAQ 6) Which iPhone® 5 models are compatible with the Proximity App? From the back of your iPhone®, the model number will reflect: A1428 (iPhone® 5 GSM model) A1429 (iPhone® 5 CDMA with GSM Model) You may also find information specific to your iPhone®: From the settings app on your iPhone®: o Tap on General o Tap on About o Scroll to "Model" iPhone® 5 Black 16 GB MD297, MD654, MD656 32 GB MD299, MD658, MD660 64 GB MD662, MD664, MD667 White 16 GB MD298, MD655, MD657 32 GB MD300, MD659, MD661 64 GB
Proximity FAQ 11) What is the Time Sync feature? Time sync enables automatic and on demand updating of the time and calendar on your Proximity watch. When the time sync feature is turned ‘ON’ in the Proximity App and with an active Bluetooth® connection with your iPhone®, the time and date will be automatically updated on your watch with the time and calendar settings on your iPhone®. You may choose to turn this feature ‘ON’ or ‘OFF’.
Proximity FAQ 16) I am getting an error "Time Sync failed". Sometimes I receive multiple notifications. Normally, when the ‘Automatic Time Sync’ is activated within the Proximity App, time sync occurs when a change of time is generated by the iPhone® or a Bluetooth® connection occurs. However under some circumstances, the Bluetooth® connection may be lost for a very brief moment at which time the Proximity Application automatically tries to connect automatically.
Proximity FAQ 23) I cannot reconnect the Bluetooth® connection between my watch and the Proximity App after airplane mode. We recommend updating your compatible iPhone® to the latest version of iOS (iOS 6 as of October 2012). If you do not wish to upgrade, please refer to the following steps: o Open the Proximity App. o Turn Scan ‘OFF’ in the Proximity App. Double tap the home button on your iPhone®. Your iPhone® screen will roll up to reveal currently active apps.
Proximity FAQ 23) (continued) I cannot reconnect the Bluetooth® connection between my watch and the Proximity App after airplane mode. continued from previous page o Swipe right to turn “Scan” to ‘ON’. Referring to your Proximity watch, press and release the upper right button (this is the shortcut to initiate the reconnect process). o OR Referring to your Proximity watch, pull the crown out one ‘click’ and rotate the mode hand (6:00 position) to the connect (CT) position. Push the crown in.
Proximity FAQ 27) I can't get the tone to stop when I use iPhone® search. From the iPhone® lock screen: Swipe on the iPhone® search notification. o Tap on ‘OK’. o From the home screen, tap on the ‘Launch’ option. This will open the Proximity App. o Tap on ‘OK’ to silence the tone. From the iPhone® Home screen: o Tap on the ‘launch’ option. Do not tap on ‘close’. This will open the Proximity App. o Tap on ‘OK’ to silence the tone. 28) I do not see a message on the iPhone® when using iPhone® search.
Proximity FAQ 32) How many e-mail accounts can I be notified of within the Proximity App? You can be notified for up to 5 IMAP e-mail accounts. POP3 type of e-mail accounts are not compatible. 33) Can I have separate polling intervals for each e-mail account? No, The chosen polling interval applies to all e-mail accounts set up in the Proximity App. 34) Can I choose which e-mail account for notifications? Yes, once you have set up the IMAP e-mail accounts from within the Proximity App.
Proximity FAQ 40) I cannot reconnect the Bluetooth® connection between my watch and iPhone® by pressing and releasing the upper right button. My second hand just stays in one place. Be sure the Proximity App is running and you are not in the calendar (CAL) or chronograph (CHR) mode. If you are in ‘TME’, ‘L-TM’ or ‘CT’ modes and the second hand is pointing to the 9:00, 10:00 or 11:00 positions you need to clear the last event notification from your Proximity watch.
46) I do not get calendar notifications. Proximity FAQ Be sure you have this option set ‘ON’ in the Proximity App and that you have an active calendar event with an alert set. 47) The notification vibration on my Proximity watch is too light. Can I make this stronger? The vibration cannot be made any stronger. This is designed to be a discrete notification.
Proximity FAQ 53) How do I delete a previously paired Proximity watch from my compatible iPhone®? "This is done through Bluetooth® settings on your iPhone®. If you have an iPhone® 4S operating on iOS 5: o Tap on ‘Settings’. o Tap on ‘General’. o Tap on Bluetooth®. If the Bluetooth® setting is ‘OFF’, turn to ‘ON.’ o Tap the arrow next to ‘Bluetooth®’. Find the "Eco-Drive...
Proximity FAQ 55) How do I turn off Bluetooth® on the iPhone®? This is dependent on your phone and operating system. If you have an iPhone® 4S and are on iOS5 o Tap on the ‘Settings’. o Tap on ‘General’. o Scroll to and tap on Bluetooth®. o Turn Bluetooth® ‘OFF’ or ‘ON.’ If you using an iPhone® 4S and are on iOS 6 or are using an iPhone® 5 o Tap on the ‘Settings’. o Tap on Bluetooth®. o Turn Bluetooth® ‘ON’ or ‘OFF.
Proximity FAQ 59) Does using all alerts affect my iPhone® battery life? In general, using features in any app, including the Proximity App may affect battery life. 60) I cannot connect my proximity watch to my iPhone®. Be sure you are using a compatible iPhone® (iPhone® 5 or iPhone® 4S). We recommend using the latest version of iOS. Be sure your watch is fully charged. Also ensure there is sufficient charge on your iPhone® for Bluetooth® operation.
Proximity FAQ 63) How do I manually set the time on my watch? I do not want to use the automatic time sync feature. o Pull the crown out one ‘click.’ Rotate the crown to move the mode hand at the 6:00 position to the time (TME) mode. o Multi-Function Hand Upper Right Button Hour Hand Minute Hand Crown 24-Hour Hand Date of Month Lower Right Button Seconds/Chronograph Second Hand Mode Hand 64) Does the time automatically change when I change time zones? o Pull the crown out one additional ‘click.
Proximity FAQ 68) I have a radio control watch, but the time on the iPhone® does not match. How do I change this? There may be time difference between various cellular carriers and the radio controlled time. This is an question that you would need to direct to your cellular provider. 69) What is the accuracy of the time in the iPhone®? This is an iPhone® related question for which you would need to contact Apple.
Proximity FAQ 77) Do you have interactive instructions for my Proximity watch like you do for some of your other watches? Interactive setting instructions are available on our U.S. website at www.citizenwatch.com. Click on the Support link at the top of our main page. On the setting instructions page, search for movement caliber W760. 78) What operating system must I have on my iPhone®? You must have an iPhone® 4S operating on either iOS 5 or iOS 6. An iPhone® 5 is also compatible.
Proximity FAQ 84) How do I get the second hand to move? It is stopped at the 9:00, 10:00 or 11:00 position. This means you had an event alert (e-mail, calendar, call or Bluetooth® link loss). Be sure you are not in the calendar (CAL), chronograph (CHR) or zero position(>0<’) modes. Then, press and hold either button for two seconds to clear an alert, then release. Your second hand will resume normal operation. 85) I got an e-mail notification, then got a call.
Proximity FAQ 91) Why does my iPhone® frequently lose Bluetooth® connection to my watch when I put the iPhone® in my pocket? Bluetooth® signals may become blocked when the iPhone® or your watch is obstructed. This can happen when the phone is placed in a back pocket, when your watch is covered with your arm or hand, etc.
Proximity FAQ 99) What is the last event notification? With an active Bluetooth® connection between your Proximity watch and iPhone®, your Proximity watch will reflect the last event received from the Proximity App. If the last event was an e-mail or calendar event, the second hand will be at the 10:00 position. If the last event received from the Proximity App, was a call the second hand will be at the 11:00 position, etc.
Proximity FAQ 106) I have time sync set to ON. Will the date and leap year be set as well? With an active Bluetooth® connection between your watch and iPhone® and the time/date sync feature is turned ‘ON’, the time and perpetual calendar function on your watch will be updated to that of your iPhone®. 107) What if I don't have IMAP e-mail? Can I still use the e-mail alert feature? The Proximity App e-mail alert feature will interact only with an IMAP type e-mail account.
Proximity FAQ 111) How do I manually adjust the time on my Proximity Watch? Multi-Function Hand Upper Right Button Hour Hand Minute Hand o Rotate the crown to move the mode hand at the 6:00 position to the time (TME) mode.
Proximity FAQ 113) What is the difference between ‘Connected’ and ‘Paired’? Pairing is the creation of a new connection between two devices to establish a new relationship between them. Connected means that previously paired devices are communicating with each other via a Bluetooth® connection. 114) Can other devices interfere with the Bluetooth® signal? Bluetooth® wireless technology shares the 2.
Proximity FAQ 119) I am trying to turn Schedule Alert “ON” in the Proximity App, but it is grayed out and won’t allow me to change the setting. Why? This is due to the new privacy settings in iOS 6. When first installing the Proximity App you are asked if you want to allow the Proximity App to access your calendar.
122) I am trying to set up my iCloud e-mail account through the “other, but keep getting a message “cannot get mail. user name or password cannot be verified”. I have verified the information I am entering is correct. What am I doing wrong? When setting up an iCloud account in the Proximity App, be sure you enter only the part of your e-mail preceding the “@icloud.com”. As an example for an e-mail such as “myicloudaccount@icloud.
Proximity FAQ 125) After installing the app, I am able to successfully pair my iPhone® 5, but after a loss of Bluetooth® communication, I cannot reconnect. I have SCAN turned “ON” in the App, the iPhone® 5 screen dims and turns bright, but “Scan” never changes to “Proximity Connect” in the Proximity App and a Bluetooth® reconnection never occurs. How do I reconnect? This occurs as the stored Bluetooth® key in the iPhone has become corrupt.
Proximity FAQ 125) (continued from previous page) After installing the app, I am able to successfully pair my iPhone 5, but after a loss of Bluetooth® communication, I cannot reconnect. I have SCAN turned “ON” in the App, the iPhone® 5 screen dims and turns bright, but “Scan” never changes to “Proximity Connect” in the Proximity App and a Bluetooth® reconnection never occurs.
Proximity FAQ 126) Some of the new Bluetooth® watches entering the market do not need an App to interface with the iPhone® or Android®. Why does Proximity need an App? The Proximity watch uses Bluetooth® 4.0 low energy technology (BLE) which draws very little power to communicate with a device. To integrate with a device such as the iPhone® via this technology, requires the use of an App to communicate with the operating system of the device.
Proximity FAQ Version 1.
