User`s manual

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Appendix B: Maintenance
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Color Printing
Problem: Printer will not print in color.
√ Is the color ribbon installed correctly?
√ Is the color motor installed correctly?
√ Check that the color ribbon
is selected on the INSTALL menu.
√ Be sure your software is set for a color printer. See Table 4-1.
Problem: Colors mix.
√ Is the color ribbon installed correctly? Be sure it is snapped in
all the way.
√ The ribbon may be at the wrong height. It can be adjusted with
the small lever on the color motor.
Problem: The printing color cannot be changed on the control panel.
√ Check that the color ribbon is selected.
√ Check that the printer is on line.
Printing Characteristics
Problem: Printer does not produce expected printing characteristics.
√ Be sure that the printer selected in your software matches the
printer you have selected with the VuePrint menu. Refer to
Chapter 4, "Setting Up Commercial Software."
Problem: The font setting on the Command-Vue control panel is canceled
when you print with your word processing software.