Technical information

22
|
|
23
CITIZEN SERVICE HEADQUARTERS
UNITED STATES SERVICE CENTERS
Citizen’s warranty program is designed to provide real value to
the customer and a strong competitive edge to you, the retailer.
Our unparalleled warranty program gives you a vehicle
to build and strengthen a relationship with the consumer
which may continue long after the initial sale.
FIVE YEAR LIMITED WARRANTY
Every Citizen watch purchased in the United States, Canada or the Caribbean from a Citizen Authorized Dealer is accompanied by a Five Year
Limited Warranty giving superior protection and peace of mind to the consumer. There is never a charge for warranty service.
You, the retailer, should assist the consumer in filling out the information on the warranty card form in the Five Year Limited Warranty Booklet
at the time of sale.
SERVICE GUIDE
A Citizen watch in need of service, whether in or out of warranty, may be taken to the nearest authorized Service Center listed in your warranty
booklet. For the most up-to-date listing of service centers, please visit the support section of our website at www.citizenwatch.com. If sending
the watch for service, we recommend it be sent to our Torrance, California location via insured carrier such as UPS, FEDEX or US Mail. Be sure
to note the tracking number for your records in the unlikely event the shipment needs to be tracked.
When shipping a Citizen watch for repair, please allow an appropriate amount of transit time before making an inquiry. Transit times will vary
based on your location, carrier service used and time of year.
Package your timepiece in a sturdy container with sufficient padding to protect your watch during transit. All shipping containers and packing
materials are discarded upon receipt. As such, please do not use any containers and/or materials you wish returned.
Enclose the completed warranty card if warranty service is requested.
Please provide your account number, your own repair job number (if you send more than one watch in a package, assign a separate job number
to each watch), the model or case number of the watch and the specific details of the problem on an enclosed packing slip. Be sure to include
your email address so that we may email your estimate (if applicable) and return shipping tracking information.
An estimate of repair will be sent to the retailer only when repairs required exceed $25.00. The estimate will indicate the Citizen Repair
Number, repairs to be performed and amount due. Please refer to the Citizen Repair Number when making inquiries about the repair.
When an estimate is received, be sure to respond promptly. Retain the customer’s portion of the estimate for your records and return the lower
response portion to us. If advance payment is required, be sure to include payment information with your response to avoid unnecessary delays.
Citizen’s unparalleled warranty program
and excellent after-sales service is designed to
support our retailers in providing superior quality and
lasting value to the consumer.
CITIZEN WATCH COMPANY OF AMERICA, INC.
CITIZEN WATCH COMPANY OF CANADA, LTD.
WARRANTY PROGRAM AND SERVICE GUIDE
CANADA
380 Bently Street, Unit 2
Markham, Ontario L3R 3L2
[phone]
[phone]
UNITED STATES
1000 West 190th Street, Dept. R.
Torrance, CA 90502-1040
[phone] (ext. 4234)
(310) 532-TIME(8463) (ext. 4234)
WEBSITE
citizenwatch.com
EMAIL FOR CUSTOMER SERVICE
In the U.S.: [e-mail]
In Canada: [e-mail]
ATLANTA:
Hurley Roberts Service Co.
6990-C Peachtree Industrial Blvd.
Norcross, GA 30071
[phone] / [phone]
www.hurleyrobertsservice.com
[e-mail]
All Atomic Timekeeping watches must go to Citizen Service Headquarters
DALLAS:
Citizen Service Agency
Eastside Atrium
800 E. Campbell Road, Suite 371
Richardson, TX 75081
[phone]
www.citizenwatchserv.com
[e-mail]
PUERTO RICO:
N. T. Precision
Calle Tetuan 151
Frente Camara Comercio
Viejo San Juan, Puerto Rico 00902
[phone]
no dive watch service at this location
3. WARRANTY 3. SERVICE CENTERS