Troubleshooting guide

68
Cause: Ribbon Tension Setting adjustment is required on S50
printer only.
Adjust the ribbon tension as defined in the Printer Ribbon
Tension Adjustments section of this manual. If the
printed information is too high on the label increase the
front (take-up) ribbon tension to 3 and decrease the back
(feed) ribbon tension to 1.
The S50 or S50a Printer reports intermittent Paper Errors
Cause: Perforated Label Tape gap holes are not correctly
aligned over the Gap Sensor.
Check that the label tape is mounted correctly on the left
side of the label tape supply holder.
Check that the label tape is tight against the fixed label
tape guide on the left side and snug against the movable
paper guide on the right side.
Adjust the head pressure as specified in the Head
Pressure Adjustment section of this manual.
The S50 or S50a printer reports End or Out of Paper Errors
Cause: The label tape is not tracking properly through the
printer.
Check for label tape feeding as outlined in the
intermittent paper errors section above.
Clean the printer tape path and feed roll.
Cause: the GAP sensor may need adjustment.
Perform the GAP sensor adjustment as outlined in the
HiQ Printer manual.