Troubleshooting guide

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2. HiQ Label Printing Problems
Printing is not vertically centered on the label.
Cause: The PC S50 Windows Printer Driver Top Offset needs
to be adjusted.
The INSTALLING THE HIQ THERMAL PRINTER
DRIVER section of this manual offers the suggested start
point for this setting. If the printing is too high on the
label reduce the Top Offset setting to bring it down …
Negative numbers are allowed. If the printing is too low
on the label increase the value of this setting.
Cause: Label tape is not feeding smoothly within the printer.
Check the printer to insure there is no obstruction along
the tape path. Make sure the label tape unwinds freely
and smoothly from the supply spool.
Cause: The PC S30a label height setting needs to be lowered.
Click on the Titan Edit Format button and change the
Height setting to 1/8” lower than the current setting.
For example change the ¾” (.750) height to 5/8” (.625)
or 1” (1.000) height to 7/8” (.875).