Troubleshooting guide

65
C: Ink ribbon sticks to media or tears when printing.
Cause: Print head temperature too high.
Check that the print head temperature is set correctly as
specified in the INSTALLING THE HIQ THERMAL
PRINTER DRIVER section of this manual.
D: Ribbon wrinkles causing skips on the label.
Cause: Ribbon tension adjustment too loose.
Increase the ribbon tension as specified in the S50 HiQ
PRINTER ADJUSTMENTS section of this manual.
Cause: Uneven head pressure adjustment.
On S50 and S50a printers adjust the pressure as specified
in the Head Pressure Adjustment section of this manual.
S30 printers do not have this adjustment.
E: Tape feeds but no printing takes place.
Cause: The ink ribbon is installed backward.
Check the printer manual for proper ink ribbon
installation. Make sure the ink side of the ribbon faces
the label tape.
There is a narrow vertical band of printing missing on the label
causing partial characters or white stripes within a barcode.
Cause: The print head has ink build-up
Clean the print head with the yellow cleaning pen
provided. If the problem persists clean the print head
with alcohol and a soft and clean non-abrasive cloth. Rub
the trouble spot briskly. DO NOT use an abrasive
material on the print head.