Troubleshooting guide

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PRINTER TROUBLESHOOTING GUIDE
1. HiQ Label Quality Problems
A: Printed label is grainy across the entire width of the label
Cause: Wrong Ink Ribbon Installed
Verify that the ink ribbon installed is the type
recommended by your supplier.
Cause: Print head temperature is not set correctly.
Check that the print head temperature is set correctly as
specified in the INSTALLING THE HIQ THERMAL
PRINTER DRIVER section of this manual.
ON S50 printers ensure that the print head angle is
adjusted to achieve the print quality desired. The HiQ
PRINTER ADJUSTMENTS section of this manual
offers the suggested start point for this adjustment. Make
small incremental adjustments from the start point to
achieve optimum results.
B: Label is grainy on one side of the label
Cause: Tension is uneven across the print head.
On S50 and S50a printers adjust the print head tension
for optimum results. The HiQ PRINTER
ADJUSTMENTS section of this manual offers the
suggested start point for this adjustment. Make small
incremental adjustments from the start point to achieve
optimum results.