Use And Care Manual

Replacement in Years Percentage Replacement in Years Percentage

1 100% 14 30%

2 100% 15 27.5%

3 100% 16 25%

4 100% 17 22.5%

5 100% 18 20%

6 50% 19 17.5%

7 47.5% 20 15%

8 45% 21 12.5%

9 42.5% 22 10%

10 40% 23 7.5%

11 37.5% 24 5%

12 35% 25 2.5%

13 32.5%

Claims Adjustment Terms: For non-user-related claims, adjustments will be limited to claims presented to Beaulieu

by the customer in writing within sixty (60) days of the date of Beaulieu’s

shipment as indicated by the date on

the invoice. Beaulieu

claim forms must be used. Claims must identify the number and date, style number and

color, roll number, yardage involved, alleged defect and location of carpet. Adjustments will be contingent upon

Beaulieu’s

examination of the product and a determination that the product was defective at the time it was

originally shipped to the customer. Beaulieu

will only examine claims that, at the time of being made, are based

on an alleged manufacturer’s defect that IS NOT a result of improper selection or application, improper installation,

improper maintenance or cleaning, abuse or alteration, or accident or negligence in the use, storage, handling or

transportation of the product. Returns are made only upon written authorization by Beaulieu

. Beaulieu

shall not

be liable for packing and labor costs in connection with the return of products or for labor or other costs involved

in site preparation or product installation or removal.

CUSTOMER’S EXCLUSIVE REMEDY FOR DEFECTIVE PRODUCTS, OR FOR ANY EXPRESS WARRANTY, SHALL

BE LIMITED AT BEAULIEU’S

OPTION, TO REPAIR, REPLACEMENT, OR CREDIT FOR ALL OR AN EQUITABLE

PORTION (NOT TO EXCEED THE PRICE PAID BY THE CUSTOMER FOR PRODUCTS) OF THE AMOUNT(S)

THE CUSTOMER PAID TO BEAULIEU. BEAULIEU

RESERVES THE RIGHT TO SELECT THE METHOD OF

ADJUSTMENT AND TO MAKE A REASONABLE USAGE CHARGE FOR THE INSTALLED CARPET. NO REMEDY

WILL BE PROVIDED FOR A PRODUCT CONTAINING VISIBLE DEFECTS THAT IS CUT AND INSTALLED UNLESS

BEAULIEU

HAS GIVEN WRITTEN AUTHORIZATION FOR INSTALLATION.

Indulgence

25-Year Usage Guide