Use And Care Manual

14
Beaulieu’s
®
SoftSense
®
Warranties
Not all of the Limited Warranties listed in this brochure apply to every SoftSense
®
carpet. The specific limited
warranties for your carpet are listed on your authorized Beaulieu
®
carpet dealer’s sample, which includes the
duration of each such warranty. The warranty details and requirements to maintain these warranties are set forth
elsewhere in this brochure. In the event of a SoftSense
®
claim, if Beaulieu
®
, at its sole discretion, determines you
have a valid warranty claim with your SoftSense
®
carpet, we will replace your carpet and pay for labor up to, but
not exceeding, $7.00 per square yard. Carpet and labor for stain claims are limited to one (1) replacement, and the
replacement carpet is not covered under the stain warranty. Costs associated with onsite preparation, for removal
and disposal of existing carpet, for cushion and installation sundries, for moving furniture and floor fixtures, or any
other cost are specifically excluded from the labor costs Beaulieu
®
will pay. No claim will be considered if you fail to
maintain a list of all products you have used to clean your SoftSense
®
carpet, or if you fail to comply with all other
warranty requirements set forth in this brochure. Failure to do so voids these warranties.
To maintain your warranty rights, you must comply with all installation and carpet care maintenance requirements
set forth in this brochure. You are also required to keep a sample of uninstalled carpet measuring a minimum of two
(2) square feet for us to review in the event of a warranty claim. Failure to comply with these and all other warranty
requirements set forth in this brochure voids these warranties. SoftSense
®
Warranties are transferable and are not
prorated. The transfer of the warranty coverage must be requested by the original purchaser of the carpet prior to
the sale of the home. Contact Technical Services at 800-944-2840 or [e-mail] for details.
For more warranty information, refer to the following sections: Consumer Obligations, Beaulieu
®
Limited Warranties,
Warranty Exclusions, Consequential & Incidental Damages, Implied Warranties and the Spot Removal Guide found
elsewhere in this brochure (please consult the table of contents).
Other Warranties
Beaulieu
®
carpets may include warranties that are carried by other stain and fiber manufacturers. Questions and
warranty claims on these products should be directed to the stain or fiber producer and take precedence over
Beaulieu
®
warranties. Please see your Beaulieu
®
carpet sample or retailer for specific warranty details, or contact
Technical Services at 800-944-2840 or by email at [e-mail].