Use And Care Manual

10
Lifetime Limited Stain Warranty Including Pet Urine
Your carpet is warranted against all common food and beverage substances and pet urine stains for the lifetime of
your carpet. This warranty requires you to clean your carpet as outlined elsewhere in this brochure. If a spot or stain
remains after spot cleaning, you are required to contact a professional carpet cleaner and allow them to attempt
spot cleaning before you can file a claim under this warranty.
Excluded from this warranty are stains caused by any non-food and non-beverage substances, including, but
not limited to, oil, grease, bleaches, exposure to very hot substances that can alter carpet dyes, paints, vomit,
medicines, and products containing benzoyl peroxide. Wicking, which is defined as the reappearance of stains
that have been previously cleaned, is not covered. Your carpet is protected by Scotchgard
™
Protector. A toll-free
phone number (800-550-6033) is dedicated to assist you with carpet care and stain removal needs, and to obtain
related warranty service. This warranty is void if you do not follow the procedures outlined in this brochure. No claim
will be considered if you cannot provide receipts as proof of professional hot water extraction cleaning performed
every eighteen (18) months, starting from the date of your original carpet purchase. The replacement carpet is not
covered under this stain warranty.
Limited Soil Warranty
Over time, carpets can change color due to the accumulation of dry soil and foot traffic. Beaulieu
®
warrants that
when properly maintained, your carpet will not show a noticeable change in color resulting from dry soil that cannot
be removed using the recommended carpet cleaning and maintenance procedures listed in this brochure, or
provided otherwise by Beaulieu
®
for the warranty period specified on your authorized Beaulieu
®
carpet dealer’s
sample. All carpets can appear to change color due to dry soil accumulation. Noticeable color change is defined as
a change greater than a rating of three (3) using the standardized AATCC Evaluation Procedure 1 and Gray Scale
for Color Change Standardized Rating Scale, or equivalent. Proper color selection is an essential consideration
since lighter colored carpets will show soiling more readily than darker colored carpets, and will require greater care
and more frequent maintenance.
For a complete list of warranty exclusions, please see the Warranty Exclusions section. For questions, contact our
Technical Services Department at 800-944-2840 or [e-mail].
Lifetime Limited Soil Resistant Warranty
Beaulieu
®
warrants that your carpet will not show a noticeable change in color resulting from dry soil that cannot
be removed using the recommended carpet cleaning and maintenance procedures listed in this brochure. Proper
vacuuming and cleaning will enable your carpet to be cleaned more thoroughly. Soil resistance is the ability of your
carpet to resist, withstand, and minimize retention of common dry household soils during the lifetime of your carpet.
Light colored carpets will show soiling more readily than darker colored carpets and will require greater care and
more frequent maintenance. Noticeable color change is defined as a change greater than a rating of three (3) on
the AATCC Standardized Evaluation Procedure, using the gray scale for color change. Your carpet is protected by
Scotchgard
™
Protector.
A toll-free phone number (800-550-6033) is dedicated to assist you with carpet care and stain removal needs,
and to obtain warranty service. No claim will be considered if you cannot provide receipts as proof of professional
hot water extraction cleaning performed at least once every eighteen (18) months, starting from the date of original
purchase.