Use And Care Manual

9
Lifetime Limited Stain Warranty
Your carpet is warranted against stains from all common food and beverage substances for the life of your carpet.
This warranty requires you to maintain your carpet as outlined elsewhere in this warranty. If you are unable to
remove a stain that is covered by this warranty, you are required to contact a professional carpet cleaner and allow
them to attempt spot cleaning before you can file a claim.
Excluded from this warranty are stains caused by any non-food and non-beverage substances, including, but not
limited to, oil, grease, bleaches, exposure to very hot substances that can alter carpet dyes, paints, vomit, urine,
medicines, and products containing benzoyl peroxide. Wicking, which is defined as the reappearance of stains that
have been previously cleaned, is not covered.
Your carpet is protected by Scotchgard
™
Protector. A toll-free phone number (800-550-6033) is dedicated to
assist you with carpet care and stain removal needs, and to obtain related warranty service. This warranty is void
if you do not follow the procedures outlined in this brochure. No claim will be considered if you cannot provide
receipts as proof of professional hot water extraction cleaning performed every eighteen (18) months, starting from
the date of your original carpet purchase. The replacement carpet is not covered by this stain warranty.
Lifetime “No Exclusions” Stain Warranty for Solution Dyed Polyester
Your carpet has been specifically engineered to provide you with exceptional stain resistance against all permanent
stains, with no exclusions, including pet urine. This warranty requires you to clean your carpet as outlined elsewhere
in this brochure.
Your carpet is protected by Scotchgard
™
Protector. A toll-free phone number (800-550-6033) is dedicated to assist
you with carpet care and stain removal needs, and to obtain related warranty service. No claim will be considered
if you do not have receipts as proof of professional hot water extraction cleaning performed at least once every
eighteen (18) months, starting from the date of original purchase. Failure to do so voids these warranties. A carpet
that was not installed by a certified professional carpet installer and in compliance with the CRI 105 Standard for
Installation of Residential Carpet is also excluded. The replacement carpet is not covered under this stain warranty.