Use And Care Manual

8
Limited Texture Retention Warranty
Beaulieu
®
warrants that your carpet will not exhibit abnormal texture loss resulting from normal foot traffic during
the warranty period specified on your authorized Beaulieu
®
carpet dealer’s sample. When properly installed using
carpet cushion meeting our requirements, and properly maintained as specified, texture retention is the ability of
carpet tufts to retain a normal amount of their visible size, shape and orientation. This includes the ability of cut pile
carpet tufts not to burst, bloom, open or lose twist excessively. Texture change associated with normal pile crush
is a characteristic of all carpets and is not covered under this warranty. Texture retention is measured using the
standardized rating scale CRI TM 101, with a rating scale of 5.0 (new carpet or no change) to 1.0 (severe change).
To perform as warranted, your carpet must retain a texture retention rating no less than 2.5 under the warranted
conditions. Improper or inadequate care and maintenance will accelerate changes in carpet appearance and are
not warranted.
For a complete list of warranty exclusions, please see the Warranty Exclusions section.
Indulgence
®
PermaSoft
®
Solution Dyed Filament Nylon
Lifetime No Exclusions Stain Warranty
Your Indulgence
®
carpet is WARRANTED AGAINST ALL HOUSEHOLD STAINS for the lifetime of your carpet. This
warranty requires you to clean your carpet as outlined elsewhere in this warranty guide.
Indulgence
®
PermaSoft
®
Solution Dyed Filament Nylon carpets are protected by Scotchgard
Protector. A toll-free
phone number (800-550-6033) is dedicated to assist you with carpet care and stain removal needs, and to obtain
related warranty service. No claim will be considered if you do not have receipts as proof of professional hot water
extraction cleaning performed at least once every eighteen (18) months, starting from the date of original purchase.
Failure to do so voids these warranties. Stain claims are limited to one (1) replacement and the replacement carpet
is not covered under this stain warranty. This warranty is not transferable and is not prorated for the first five (5)
years.
For more warranty information and requirements, refer to the following sections: Indulgence
®
Warranties, Consumer
Obligations, Beaulieu
®
Limited Warranties, Warranty Exclusions, Consequential & Incidental Damages, Implied
Warranties and the Spot Removal Guide found elsewhere in this brochure (please consult the table of contents).
Limited Residential Stain Warranty and PermaShield
®
Limited Stain Warranty
Beaulieu
®
warrants that when properly maintained, the surface pile of your carpet will offer improved stain resistance
properties against common household food and beverage substances for the warranty period specified on your
authorized Beaulieu
®
carpet dealer’s sample compared to similar untreated carpet, under normal use for the
warranty period specified. This warranty applies only to common household foods and beverages.
For a complete list of warranty exclusions, please see the Warranty Exclusions section. For questions, contact our
Technical Services Department at 800-944-2840 or tek.services@beaulieugroup.com.
PermaShield
®
Lifetime Limited Stain Warranty
Only a limited number of Beaulieu
®
carpets carry a Lifetime Limited Residential Stain Warranty against common
household food and beverage substances. It is your responsibility to know whether or not the carpet you are
considering is covered by this warranty prior to purchase. If a spot or stain remains after you have attempted to
clean it following our recommended guidelines, you are required to contact a professional carpet cleaner. This
warranty is not transferable.
For a complete list of warranty exclusions, please see the Warranty Exclusions section.