Use And Care Manual

In the Event of a Claim

Claims must be submitted to Beaulieu

in writing by the Beaulieu

dealer within a reasonable time after discovery of

a defect. A Beaulieu

claim form must be used, and it must indicate Beaulieu’s

invoice number, date, carpet style,

color, roll number, yardage, a description of the installation sundries, of alleged defect, and of the exact location of

the installed carpet. If your claim pertains to a maintenance concern, a copy of your professional carpet cleaning

invoice must be submitted to Beaulieu

within thirty (30) days of the date of the service. Beaulieu

reserves the right

to inspect or test your carpet in the event of a claim. If you are unable to contact your dealer regarding a warranty

claim, or do not receive a response from them within a reasonable amount of time, please write to Beaulieu

at:

Beaulieu

Residential Claims Dept.

P.O. Box 1248

Dalton, GA 30722-1248

What takes place if my claim is authorized?

If Beaulieu

determines replacement carpet is necessary and the identical carpet is not available, or the existing

carpet cannot be reasonably repaired, Beaulieu

will, at its sole discretion, provide a carpet of comparable quality,

color, and value, or refund a portion of the original purchase price in the affected room(s) only, to be used towards the

purchase of a new Beaulieu

carpet. Under the terms of the limited warranties, costs associated with replacement

carpet and credit refunds are subject to the usage charges based on the original purchase date and cost, and will

be reduced by an amount equal to the usage charge as calculated in the Usage Guide found in this brochure. In

no case will any credit exceed the aggregate sum paid to Beaulieu

for the existing carpet. Disposal of the existing

carpet is the responsibility of the consumer, unless Beaulieu

requires it to be returned to the mill.

BEAULIEU

LIMITED WARRANTIES

These warranties apply to Beaulieu

carpet purchases on or after January 1, 2017.

Limited Wear/Durability Warranty

Beaulieu

warrants that when properly installed in compliance with CRI 105 Standard for Installation of Residential

Carpet, the pile yarn in any area of your carpet will not experience excessive wear for the duration of the warranty

period speciﬁed on your authorized Beaulieu

carpet dealer’s sample. Excessive wear is deﬁned as a countable

loss of pile ﬁber of 10% or greater resulting from normal foot trafﬁc, and is determined by pile yarn weight comparison

of the worn area of your carpet to non-trafﬁcked areas, or by testing using mechanical wear simulators.

For a complete list of warranty exclusions, please see the Warranty Exclusions section.