CARPET CARE GUIDE & WARRANTY INFORMATION 2017
Carpet Care Guide & Warranty Information Residential Carpeting TABLE OF CONTENTS Consumer Obligations............................................................................................... 1 Care & Maintenance.................................................................................................. 1 Beaulieu Limited Warranties........................................................................................ 7 Warranty Exclusions.........................................................
CONSUMER OBLIGATIONS Our warranties begin on the date of the original carpet purchase, and are extended to the original purchaser. Your warranties can be transferred during their duration, unless otherwise stated in this brochure. You must contact Beaulieu® at 800-944-2840 or tek.services@beaulieugroup.com prior to transferring your warranties, and provide us with receipts showing you have fulfilled your warranty obligations set forth in this brochure.
Deep Cleaning Hot water extraction cleaning by a certified professional carpet cleaner following the IICRC S100 Standard Reference Guide for Professional Cleaning, and using Carpet and Rug Institute (CRI) Seal of Approval (SOA) products and equipment every twelve (12) to eighteen (18) months is a requirement to maintain your warranty protection and will prolong the life of your carpet and help maintain a healthy environment. More frequent cleaning may be needed in some cases.
Stain Removal Methods Dampen a white terry cloth towel and then blot clean using the following spot cleaners. Step 1 – Detergent and water: Mix 1/2 teaspoon of dish detergent (with no bleach or lanolin) with two (2) cups lukewarm water. Follow spot cleaning by blotting with clear water using a white terry cloth towel. Step 2 – Warm Water Rinse: Dampen a white terry cloth towel with lukewarm water and blot affected area.
Solution Dyed Polyester Spot Cleaning Although our Solution Dyed Polyester has excellent inherent stain resistance features unmatched by other fibers, prompt, proper spot cleaning using our recommended guidelines and spot cleaning solutions described in this brochure will extend the beauty of your carpet.
SHADING, VACUUM CLEANER MARKS AND FOOTPRINTS Cut pile carpet, such as Saxony construction, will show impressions. This visual effect is a normal condition. It is the result of light refracting at different angles on the fibers. INDENTATIONS Furniture and other heavy objects will cause indentations in your carpet. The use of furniture casters will help minimize the indentation marks. SHEDDING Shedding is a normal characteristic of cut pile carpeting that uses a spun yarn system.
Proper Installation Method Your carpet must be installed by a certified installer. In the absence of more product specific installation requirements, your carpet must be installed following the procedures published by the current CRI 105 Standard for Installation of Residential Carpet. Residential indoor installations require the tackless installation method and the use of carpet cushion which meets the HUD UM 72a, minimum Class 1 standards.
In the Event of a Claim Claims must be submitted to Beaulieu® in writing by the Beaulieu® dealer within a reasonable time after discovery of a defect. A Beaulieu® claim form must be used, and it must indicate Beaulieu’s® invoice number, date, carpet style, color, roll number, yardage, a description of the installation sundries, of alleged defect, and of the exact location of the installed carpet.
Limited Texture Retention Warranty Beaulieu® warrants that your carpet will not exhibit abnormal texture loss resulting from normal foot traffic during the warranty period specified on your authorized Beaulieu® carpet dealer’s sample. When properly installed using carpet cushion meeting our requirements, and properly maintained as specified, texture retention is the ability of carpet tufts to retain a normal amount of their visible size, shape and orientation.
Lifetime Limited Stain Warranty Your carpet is warranted against stains from all common food and beverage substances for the life of your carpet. This warranty requires you to maintain your carpet as outlined elsewhere in this warranty. If you are unable to remove a stain that is covered by this warranty, you are required to contact a professional carpet cleaner and allow them to attempt spot cleaning before you can file a claim.
Lifetime Limited Stain Warranty Including Pet Urine Your carpet is warranted against all common food and beverage substances and pet urine stains for the lifetime of your carpet. This warranty requires you to clean your carpet as outlined elsewhere in this brochure. If a spot or stain remains after spot cleaning, you are required to contact a professional carpet cleaner and allow them to attempt spot cleaning before you can file a claim under this warranty.
3M Scotchgard™ Protector 5, 7, 10, 15, and 20-Year Limited Stain and Soil Warranties Beaulieu® carpets treated with Scotchgard™ Protector may be warranted by 3M for stain and soil resistance. For warranty coverage information, carpet care and stain removal assistance on these carpets, please contact the Scotchgard™ Service Center toll-free at 800-433-3296 or visit www.scotchgard.com. Note: 3M’s warranty coverage on qualifying styles takes precedence over Beaulieu’s® stain and soil warranties.
Limited Manufacturing Defect Warranty Beaulieu® warrants your carpet against manufacturing defects for the duration of the warranty period specified on your authorized Beaulieu® carpet dealer’s sample. Manufacturing defects pertain to any defect in material or workmanship of a carpet. With the exception of carpets that offer this extended warranty, and unless otherwise noted on our sample, all Beaulieu® carpets are warranted against manufacturing defects for one (1) year from the date of purchase.
A carpet that was not installed by a certified professional carpet installer and in compliance with the current CRI 105 Standard for Installation of Residential Carpet is excluded. This warranty excludes costs associated with labor, including but not limited to, on-site preparation, installation, removal, handling, and disposal of existing carpet, carpet cushion and all other installation sundries, and moving furniture and floor fixtures.
Beaulieu’s® SoftSense® Warranties Not all of the Limited Warranties listed in this brochure apply to every SoftSense® carpet. The specific limited warranties for your carpet are listed on your authorized Beaulieu® carpet dealer’s sample, which includes the duration of each such warranty. The warranty details and requirements to maintain these warranties are set forth elsewhere in this brochure.
WARRANTY EXCLUSIONS These exclusions apply to all Beaulieu® carpets, and unless otherwise noted, excluded in these warranties is carpet that has not been used for its intended purpose, carpet that has been improperly specified, installed on boats, docks, rooftops, carpet used for any type of athletic playing surfaces, courts, greens, or for any type of recreational activity, carpet installed in recreational vehicles, motor homes, time-share dwellings, bathrooms, kitchens, laundry rooms, on stairs, in common
GENERAL TERMS & CONDITIONS General Terms and Conditions of Your Beaulieu® of America Limited Warranties There are no express or implied warranties that extend to sales outside the United States and Canada. The liability of Beaulieu® under our limited warranties shall not exceed the cost of repair or replacement of the affected carpet area extending to the nearest wall, doorway, or entrance.
CONSUMER RECORD OF PURCHASE Consumer’s Record of Purchase & Installation Information Note: This form is for your records. Please fill it out with your authorized Beaulieu® retailer and keep a copy of it along with copies of your original sales receipt and cleaning receipts in the event of a claim.
USAGE GUIDE Lifetime Limited Usage Guide ▪▪ ▪▪ ▪▪ ▪▪ 100% of the original invoice cost for claims submitted within five (5) years. 50% of the original invoice cost for claims submitted between years six (6) and ten (10). 25% of the original invoice cost for claims submitted between years eleven (11) and fifteen (15). 10% of the original invoice cost for claims submitted any time after fifteen (15) years.
Indulgence® 25-Year Usage Guide Replacement in Years Percentage Replacement in Years Percentage 1 100% 14 30% 2 100% 15 27.5% 3 100% 16 25% 4 100% 17 22.5% 5 100% 18 20% 6 50% 19 17.5% 7 47.5% 20 15% 8 45% 21 12.5% 9 42.5% 22 10% 10 40% 23 7.5% 11 37.5% 24 5% 12 35% 25 2.5% 13 32.
www.beaulieuflooring.com ® ® ® ® ® Beaulieu of America, SoftSense®, Coronet , MagicFresh , PermaShield , PermaSoft , Serenity, and ® ® Wrinkle Guard are registered trademarks of Beaulieu Group LLC.
