Specifications

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Catalyst 6500 Series Switch and Cisco 7600 Series Router Network Analysis Module Installation and Configuration Note
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Chapter 5 Troubleshooting the Network Analysis Module
Web Username and Password Guidelines
Possible Cause The image that you are trying to upgrade is not a valid maintenance image or is not
compatible with this release.
Recommended Action You need to use the correct maintenance image for the NAM-1 or the NAM-2.
Do not use the WS-X6380-NAM maintenance image.
Symptom When upgrading from a WS-X6380-NAM application image, this message displays:
Incompatible image! Upgrade aborted.
Possible Cause The WS-X6380-NAM image cannot be used on the NAM-1 or NAM-2.
Recommended Action You need to use the correct maintenance image for the WS-X6380-NAM. Do
not use the NAM-1 or NAM-2 maintenance image.
Symptom When upgrading the WS-X6380-NAM maintenance image, this message displays:
restore operation failed.
Possible Cause There was a problem with the upgrade process.
Recommended Action Load the WS-X6380-NAM application image to correct this problem.
Web Username and Password Guidelines
Observe the following web username and password guidelines:
• You cannot use the CLI username (root or guest) and password to log into the NAM Traffic Analyzer
application because they are administered separately. You also cannot use your NAM Traffic
Analyzer username and password to log into the NAM CLI.
You can create web users with a local database or using TACACS+. You can create a web user with
the same username and password as used on the CLI. However, you must still make password
changes in both places.
• You can use TACACS+ in addition to a local database or instead of a local database. (The local
database is always checked first.) To use only TACACS+, eliminate the local database users by either
of these methods:
– Use the NAM CLI rmwebusers command to remove only local users, not TACACS+ users,
because they are administered separately on the TACACS+ server.
– From the Admin tab, click Users, and then delete all local database users individually.
Caution Do not delete all local database web users until you have verified that you can log into NAM Traffic
Analyzer as a TACACS+ user.
• You can recover the password in situations where you have forgotten the local web admin user
password, or when another user with account permission logged in and changed the local web admin
user password.
To recover the passwords, follow these steps: