Specifications

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Catalyst 6500 Series Switch and Cisco 7600 Series Router Network Analysis Module Installation and Configuration Note

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Chapter 5 Troubleshooting the Network Analysis Module

Error Messages

Symptom You cannot connect to the NAM.

Possible Cause The initial configuration is incorrect or not configured.

Recommended Action Reconfigure the NAM as described in the “Configuring the NAM” section on

page 3-1.

Symptom You cannot connect to the NAM Traffic Analyzer application.

Possible Cause The configuration for the HTTP server is not correct.

Recommended Action Check the NAM configuration for the HTTP server as described in the

“Configuring the HTTP or HTTP Secure Server” section on page 3-13.

Symptom The NAM fails to upgrade.

Possible Cause The URL to the server or the image name is incorrect.

Recommended Action Make sure that the URL you specified is valid. Make sure that the image name

you specified in the URL is an official Cisco image name.

Symptom You cannot enable the HTTP server.

Possible Cause No web users are configured, or a secure server is already enabled.

Recommended Action Configure web users as described in the “Configuring the HTTP or HTTP

Secure Server” section on page 3-13.

Symptom After configuration, the TACACS+ authentication and authorization fails.

Possible Cause There are three possible causes: The name and password do not match the login

configuration in the TACACS+ server, the TACACS+ secret key configured in the NAM does not

match the secret key configured in the server, or the wrong TACACS+ server IP address is