Specifications

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Catalyst 6500 Series Switch and Cisco 7600 Series Router Network Analysis Module Installation and Configuration Note

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Chapter 5 Troubleshooting the Network Analysis Module

Error Messages

Possible Cause This image is not supported on the specified NAM. Two NAM 3.3 images are

available: One each for the WS-SVC-NAM-1 and WS-SVC-NAM-2. This symptom occurs only if

an incompatible image is used.

Recommended Action The application and maintenance file image formats are different between the

previous NAM releases and the newer WS-SVC-NAM-1 and WS-SVC-NAM-2. The newer NAM

shares a common format, and the same image filename for upgrades can be used between these

newer modules.

Symptom A SPAN session does not show up in the Traffic Analyzer Active SPAN window.

Possible Cause In Catalyst operating system software, a SPAN session becomes inactive if the

module containing the destination port is removed from the switch chassis. The NAM is not seen by

the SPAN session because the SPAN configuration is removed from the SNMP agent by the

supervisor engine.

Recommended Action Replace the module.

Symptom In Cisco IOS software, a SPAN create request failed for a partially configured SPAN session.

Possible Cause The NAM does not see this partial SPAN session, or the SPAN create request can fail

if there is a conflict in either the source type or destination port.

Recommended Action Because the SPAN session can be partially defined with either source or

destination only, reconfigure the SPAN session with both a source and destination.

Symptom When the NAM initially boots, by default it runs a partial memory test and you want to run a

complete memory test.

Possible Cause The partial memory test is the default configuration.

Recommended Action To perform a full memory test, enter the hw-module module module_number

reset device:partition mem-test-full command.

Note A full memory test takes significantly more time to complete.

This command is specific to Cisco IOS software and is not available in Catalyst operating system

software. (See the “Resetting the NAM with Catalyst Operating System Software” section on

page 4-14.)

You can also use the hw-module module module_number mem-test-full command as follows:

Router(config)# hw-module module 5 mem-test-full

For the Catalyst operating system software, you can enable a full memory test when you use the

set boot device bootseq mod# mem-test-full command. This option is disabled by default. This

example shows how to enable a full memory test:

Console (enable) set boot device cf:1

mem-test-full

Device BOOT variable = cf:1

Memory-test set to FULL

Warning:Device list is not verified but still set in the boot string.