Specifications

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Catalyst 6500 Series Switch and Cisco 7600 Series Router Network Analysis Module Installation and Configuration Note
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Chapter 5 Troubleshooting the Network Analysis Module
Error Messages
Symptom You receive a verification failed message when installing a patch on the NAM.
Possible Cause The cause could be that the time and date on the NAM are not correct, the patch is
not the same as an official Cisco patch, the patch might be from a previous release of the NAM, the
FTP process may have failed, or the FTP image being pointed to is not a patch (it may be a full
application image).
Recommended Action Make sure that the signature verification is used to ensure that the patch is an
authentic Cisco patch and that the patch is for the correct NAM release. For example, a patch for the
NAM 2.2 release cannot be applied to a NAM running the NAM 3.3 software. Make sure that the
date and time on the NAM is set to synchronize with the switch or with the Network Time Protocol
(NTP). Make sure that the URL location is valid for the patch (verify the username)
Symptom You are unable to log into the maintenance image with the same password for the NAM
application image.
Note This message is applicable only for the WS-SVC-NAM-1 and the WS-SVC-NAM-2 modules.
Possible Cause The NAM application image and the maintenance image have different password
databases for the root and guest accounts. The default passwords for root and guest differ between
the maintenance image and the NAM application image. Any password change performed in the
NAM application image does not change the maintenance image password and vice versa.
Recommended Action Use the maintenance image password.
Symptom You lost your password for the maintenance image and want to recover it.
Possible Cause The maintenance image does not support resetting passwords from the switch.
Upgrading the maintenance image sets the password for root and guest to default in the maintenance
image.
Recommended Action Use the default maintenance image passwords. Refer to Table 4-1 on page 4-2
or Table 4-4 on page 4-12.
Symptom When attempting to load the new NAM 3.3 image on the NAM, the following message
displays:
Incompatible image! Upgrade aborted.
Possible Cause This image is not supported on the specified NAM. Two NAM 3.3 images are
available: One each for the WS-SVC-NAM-1 and WS-SVC-NAM-2. This symptom occurs only if
an incompatible image is used.
Recommended Action The newer NAM shares a common format and the same image filename for
upgrades can be used.
Symptom When attempting to load the wrong image on a WS-SVC-NAM-1 or WS-SVC-NAM-2 the
following message displays:
ERROR: /tmp/upgrade:No space left on device