Datasheet

Data Sheet
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Table 12. Cisco Technical Support Services: Competitive Differentiators
Service Feature Overview Benefit or Advantage
Worldwide virtual lab This extensive lab of Cisco equipment and Cisco IOS Software versions provides an
invaluable engineering resource and knowledge base for training, product information, and
recreation and testing of selected network problems to help decrease time to resolution.
Cisco TAC training
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Boot camps
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Tech calls
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Tech forums
Cisco is committed to providing customers the latest in technology support. These TAC
training programs assist customers in case avoidance and provide knowledge transfer of
Cisco networking expertise.
Cisco Live A powerful suite of Internet-enabled tools with firewall-friendly features, these secure,
encrypted Java applets can turn a simple phone call into an interactive collaboration
session, allowing a customer and Cisco TAC support engineer to work together more
effectively.
Global logistics This feature delivers award-winning, worldwide hardware-replacement support with 650
depots, covering 120 countries, at a $2.3 billion investment in inventory, taking advantage of
10,000 onsite field engineers.
Cisco IOS Software Cisco IOS Software employs 100 discrete technologies with more than 2000 features. Each
year 400 new features are added. Cisco IOS Software is installed in more than 10 million
devices and is running on more than 10,000 networks worldwide. It operates on the world’s
largest IPv6 and VoIP networks and in all major service provider networks worldwide.
For More Information
To learn more about how you can take advantage of Cisco Technical Support Services, talk to
your Cisco representative or visit:
Cisco Technical Support Services at:
http://www.cisco.com/en/US/products/svcs/ps3034/ps2827/serv_category_home.html.
For additional information about the Cisco Catalyst 4500, visit:
http://www.cisco.com/go/catalyst4500.
For additional information about Cisco products, contact:
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United States and Canada: 800 553-NETS (6387)
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Europe: 32 2 778 4242
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Australia: 612 9935 4107
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Other: 408 526-7209
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http://www.cisco.com