Datasheet

Customers can transparently upgrade the software feature set in the Cisco Catalyst 3850 Series Switches through

the Cisco IOS

Software command line interface using the Right to Use (RTU)-based software upgrade process.

AP License for Cisco Catalyst 3850

There is no license required for a Cisco Catalyst 3850 to operate as a distributed termination point for Access

Points (Mobility Agent mode). The same switch can also operate in the full controller Mobility Controller (MC)

mode by adding an AP license for up to 50 Access Points. Other devices that can act as an MC are the new Cisco

Wireless Controller 5760, Cisco Wireless Controller 5508 and Cisco Wireless Services Module 2 (WiSM2)

wireless controllers. AP licenses can be transferred between two 3850 switches or between 3850 and 5760

controller.

Software Policy for Cisco Catalyst 3850 Series Switches

Customers with Cisco Catalyst LAN Base and IP Base software feature sets will be provided with maintenance

updates and bug fixes designed to maintain the compliance of the software with published specifications, release

notes, and industry standards compliance as long as the original end user continues to own or use the product or

up to one year from the end-of-sale date for this product, whichever occurs earlier. Customers with licenses for our

IP Services software images require a service support contract such as Cisco SMARTnet

Service to download

updates. This policy supersedes any previous warranty or software statement and is subject to change without

notice.

Cisco Enhanced Limited Lifetime Hardware Warranty (E-LLW)

The Cisco Catalyst 3850 Series Switches come with an E-LLW that includes NBD delivery of replacement

hardware where available and 90 days of 8x5 Cisco TAC support.

Your formal warranty statement, including the warranty applicable to Cisco software, appears in the Cisco

information packet that accompanies your Cisco product. We encourage you to review carefully the warranty

statement shipped with your specific product before use.

Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.

For further information on warranty terms, visit

http://www.cisco.com/go/warranty. Table 2 provides information

about the E-LLW.

Table 2. E-LLW Details

Cisco E-LLW

Device covered Applies to Cisco Catalyst 3850 Series Switches.

Warranty duration As long as the original customer owns the product.

EoL policy In the event of discontinuance of product manufacture, Cisco warranty support is limited to 5 years from the

announcement of discontinuance.

Hardware replacement Cisco or its service center will use commercially reasonable efforts to ship a replacement for NBD delivery, where

available. Otherwise, a replacement will be shipped within 10 working days after receipt of the RMA request. Actual

delivery times might vary depending on customer location.

Effective date Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, not

more than 90 days after original shipment by Cisco).

TAC support Cisco will provide during business hours, 8 hours per day, 5 days per week basic configuration, diagnosis, and

troubleshooting of device-level problems for up to a 90-day period from the date of shipment of the originally

purchased Cisco Catalyst 3850 product. This support does not include solution or network-level support beyond the

specific device under consideration.

Cisco.com access Warranty allows guest access only to Cisco.com.